9 Best MSP Software for Remote Monitoring and Management

Are you on the lookout for the best MSP software for your agency?

Managed service providers need sophisticated software applications to help them monitor and manage tech, customer service and billing-related issues for clients.

Some MSP software applications handle all three while others target specific problems.

In this post, we’ve rounded up the best MSP software applications out there and share key details for each.

The Best MSP Software for Remote Monitoring and Management

01. Atera

Atera is one of the best MSP software applications on this list.

Some of their most noteworthy customers include McDonald’s, Marriott, AAA, DirecTV, RE/MAX, Georgia Tech, Boy Scouts of America and Lush.

Atera offers an all-in-one toolkit for MSP agencies and IT professionals.

These tools can be organized into the following features:

Remote monitoring and management
Professional services automation
Remote access
Patch management
Help desk
Network discovery

Atera uses one of the cleanest dashboards on the market to help you accomplish these tasks.

The home screen features recent alerts, graphs showcasing ticket activity, customer satisfaction ratings and more.

The rest of the dashboard includes sections for tickets, customers, devices, alerts, network discovery, billing, reports and more.

Atera also integrates with a number of different third-party tools, including Acronis, AnyDesk, Emsisoft, Webroot and Quickbooks.

Pricing: Plans start at $119/month per user or $1,118/year ($99/month) per user.

02. NinjaOne

NinjaOne is MSP software for RMM agencies, IT departments and enterprise IT teams.

It divides its features into a handful of products:

Remote monitoring and management
Endpoint management
Patch management
Remote access
Ticketing
Backups

Other parts of the platform include a service desk, IT documentation, IT asset management, software deployment, security and IT operations management.

Integrations enable you to extend existing features and bring others to the platform. They include warranty management, analytics, communication and SSO.

You and your team will monitor everything from the clean user interface (UI) of NinjaOne’s dashboard.

It has three colored warning labels to depict the severity of issues as they apply to specific organizations you’re in charge of.

Pricing: Custom pricing only available via quotes. Plans are charged monthly per device.

03. Kaseya

Kaseya is another MSP software application with features for RMM agencies and IT departments.

However, this MSP software splits these features into a few different products:

VSA – An RMM solution.
BMS – Billing and ticketing software.
Traverse – Performance monitoring.
Vorex – Help desk software for internal IT. Project management also included.

Each product operates separately and has a different UI. Even so, Kaseya has designed them to integrate with one another seamlessly.

VSA’s top features include patch management, monitoring, alerts, network endpoint and device detection, remote access control, and automation.

Traverse helps you and your team quickly detect and track down issues across your entire network.

It monitors applications, networks, servers, databases, storage, firewalls, the cloud, voIP and more.

Overall, Traverse helps you maintain network performance for clients and minimize downtime.

Pricing: Kaseya’s features are divided among four products that have different pricing plans. Pricing information is only available via quotes.

A 14-day trial is available for each product.

04. LogicMonitor

LogicMonitor is one of the best MSP platforms for agencies who specialize in IT monitoring and management.

It’s a complex MSP software application with a surprisingly well-designed UI.

Here are the technical components this application helps you manage for your clients as well as features it includes:

Infrastructure monitoring
Reports on network health and performance
Cloud monitoring for AWS, Azure, Google Cloud Platform and other SaaS applications
Server, website and container monitoring with health and performance data on specific hardware
Database monitoring
Virtual machine monitoring
Remote workforce monitoring
Application performance monitoring
Alerts
Detailed logs
Storage monitoring

LogicMonitor also includes support for over 2,000 SaaS integrations with SaaS.

Pricing: Two plans are available: one for up to 199 devices and another for over 200 devices. Specific prices are only given via quotes.

A 14-day trial is available.

05. MSP360

MSP360, formerly known as CloudBerry Lab, is a backup solution for MSP agencies and IT departments.

It offers backup management for desktop computers, servers, MS SQL servers, VM servers, and apps like Google Workspace and Microsoft 365.

You can also use it as a shared drive among your team or organization.

Back up data to AWS, Google, Wasabi, Azure, B2 or local storage.

MSP360 has also expanded enough to include remote access and RMM features. They include the following:

Performance monitoring
Windows patch management
Software deployment
Alerting
Reporting
PowerShell scripting
Antivirus management

Pricing: Custom plans based on the products you need and number of features you need. Pricing only available via quotes.

06. ManageEngine

ManageEngine is a complex MSP software platform. It breaks each of its features down into individual applications, creating dozens of free and premium products for the MSP and IT industries.

These are the primary categories ManageEngine’s platform covers:

Identity and access management
Enterprise service management
Unified endpoint management and security
IT operations management
Security information and event management
Advanced IT analytics
Low-end code development
IT management for MSPs
Cloud solutions for enterprise IT

Each category is broken down into dozens of individual products, many of which have different versions for how they can be used.

Many have “MSP” versions, which means you can use these products as part of your MSP agency’s service infrastructure.

Most come in “on-premises” and “cloud” versions.

Here are some of the MSP products ManageEngine offers:

Active Directory, Microsoft 365 and Exchange management and reporting
Privileged access security for enterprises
Privileged password management
Full-stack service management for enterprises
Endpoint management
Mobile device management
Remote monitoring and management
Network performance monitoring
Full-stack monitoring for IT admins, DevOps and SREs

Pricing: Various products available. Some are free. Others require quotes. Free trials and demos are also available.

07. Pulseway

Pulseway is RMM software built for MSPs and IT departments.

It’s used by over 10,000 businesses, including Dell, Siemens, Canon, Harvard University and Raspberry Pi.

The software’s platform is broken up into a few different areas of interest: device management, backup and recovery, ransomware protection, and professional service automation.

These components bring the following features to the application:

Remote access control
Network monitoring
Patch management
IT automation
Ticketing
Server application monitoring
Reporting

The platform uses one of the best UIs out of all of the MSP software on this list. It organizes these features into different tabs within a single dashboard.

Pulseway only has a small handful of integrations. You can use them to connect the platform to applications like Slack, Webroot, Autodesk, Zendesk and PagerDuty.

Pricing: Plans start at $32/month for up to 20 endpoints and devices.

08. Auvik

Auvik is a cloud-based network monitoring application with solutions for MSP agencies.

The platform offers automated tasks and network performance monitoring.

Here are the MSP solutions this application offers:

Network discovery
Automated backups
Remote access
Bottleneck and security risk monitoring
Device-agnostic programming
Real-time device mapping
Customizable alerts
Detailed logs
Reports

Auvik is available as a single product. That means all of these products are available under the same unified dashboard.

Pricing: Two plans available. One has more features than the other. Both require quotes, but you can get started for free.

All plans offer unlimited users, network sites and endpoints.

09. N-able

N-able offers a collection of MSP software for agencies and IT teams.

The company breaks its platform up into different products, one for each solution it offers and some for individual features.

These are its primary products:

N-central RMM – Network monitoring for larger MSPs.
N-sight RMM – Network monitoring for smaller MSPs.
Cove Data Protection – Enables you to offer cloud-based protection for servers, workstations and Microsoft 365 data.

The RMM applications give you access to the following features:

Network monitoring
Application monitoring
Patch management
IT automation
Ticket management
Automated billing
Remote access
Network discovery
Device management
Security for password management and web protection
Appointment scheduling

The UI for N-central RMM is a lot more complex than the UI for N-sight RMM. This shouldn’t be surprising since one is designed for growing agencies and the other for emerging ones.

Either way, N-able’s UI was designed carefully, making it easy for your MSP to manage multiple client networks.

Pricing: The platform’s features are broken up into different products, which must be paid for and used separately.

Pricing information is available via quotes. Free and paid trials are available for some products.

Final Thoughts On the Best MSP Software

As a managed service provider, you and your team will become quite familiar with the MSP software you use.

It’ll become the engine that drives your organization, something you and your team cannot operate without.

You need to choose an MSP solution carefully because of this.

Start by considering the specific services your MSP agency provides for customers. The MSP software you choose will need to offer these services as well.

Next, consider the services you want to offer customers in the future. Choose an MSP software that offers these features already so you don’t need to switch to a new one in the future.

These two factors should help narrow this list down.

Unfortunately, you’re going to have to do your own research to decide on a single one.

By “research,” we mean contacting the sales department of each MSP software for a quote and giving each demo a try.

These last two factors will help you determine which MSP software fits your organization the best.