SiteGround Review – Is It the Right Host for Your WordPress Site?
Please Note: We’re no longer recommend SiteGround, a lot has changed since we wrote about them the first time. See our WordPress Hosting guide, if you are looking for a new hosting provider.
SiteGround has recently become one of few web hosts listed on WordPress’ hosting page. The company was founded in 2004 by a group of university students and has steadily earned a reputation for being one of the most reliable hosts in the space of WordPress. However, WordPress isn’t the only CMS this host supports.
SiteGround also offers hosting options for Joomla, Magento, Drupal, and PrestaShop. These are available in shared, cloud, dedicated and reseller hosting packages. Email hosting is also available.
Let’s see how SiteGround holds up as a WordPress host.
Advantages of Hosting with SiteGround
Performance and customer service, including the individual services a company offers, are two major components you need to consider when deciding on a web host. Performance is just one facet of your business’ success. After all, your customers can’t see what amazing products, services and content you offer if they can’t access your site.
Let’s go over what things you have to look forward to as a customer of SiteGround.
1. 100% Uptime Reliability
Uptime is an important thing to consider when choosing a host, and we’re happy to report how reliable SiteGround’s servers are in terms of keeping your site live and active on a consistent basis. Our SiteGround server experienced no downtime in the duration of our test, as you can see from the 100% uptime scores in the image above.
2. Impressive Page Load Times
Whether or not your server loads is important, but slow-loading servers are just as bad. Luckily, our server at SiteGround loaded in under 1 second when tested with Pingdom, and the response time results from Uptime Robot prove how consistent site speed is over time.
3. Quality Support, Especially for WordPress Users
Excellent customer service is a major highlight of being a SiteGround customer. This host offers 24/7 ticket, live chat, and phone support.
WordPress users will be delighted to hear that this host offers top-tier WordPress-related support. However, it should be noted that this support is mainly geared toward WordPress novices who need help with common WordPress-related issues and popular WordPress plugins and themes. This also includes free WordPress installations.
While SiteGround does everything it can to reduce the number of support requests its staff receives, it also does everything it can to make sure its staff can handle those support requests. This includes overstaffing all shifts and integrating in-house tracking and load-balancing systems to optimize the way its staff handles requests.
When you submit a support request and receive a reply, you’ll have access to a personal profile of the customer service representative you’re speaking with. This profile will list that representative’s years of experience, technical background and other relevant information.
SiteGround also has a large knowledge base filled with hundreds of articles. These articles are designed to help you navigate your way through common issues you may experience, issues that often occur through no fault of the web host.
There are also dozens upon dozens of articles related to WordPress as well as a special section dedicated to WordPress tutorials. These tutorials include a number of different topics for WordPress novices, from How to Install WordPress to How to Improve WordPress Security.
4. Services Designed for WordPress Users
We’ve already explained how this host offers WordPress-specific support for WordPress users, but this isn’t the only service it offers exclusively for WordPress users.
The first service is SiteGround SuperCacher, an in-house WordPress plugin that takes care of your site’s caching needs so you don’t need to rely on a third-party plugin. Every plan supports static caching, but this tool, which SiteGround manages for you, kicks it up a few notches.
SiteGround also has a few security practices it uses to protect your site against attacks. It starts with a powerful firewall that blocks access to your site and continues with close monitoring of any vulnerabilities that exist in WordPress files. That includes WordPress core files and popular plugins.
When the host discovers vulnerabilities, it implements server-level fixes to protect your site while the developers of the files in question work on updates.
Auto updates are also available on all WordPress hosting plans. This feature updates WordPress core files automatically, and you can even have it update plugins. You can also turn it off if you prefer to perform updates manually.
A staging area is also available with GoGeek shared hosting plans and higher. This staging area lets you design your site in a controlled, offline environment. It also lets you test new changes and code without affecting the way your site operates for front-end users. All it takes is one click to go live once you’re ready.
Advanced features are also available for experienced developers. This includes WP-CLI, a feature that lets you perform installations and updates from the command line, among other things.
It also includes SG-Git integration to make creating WordPress repos easier. This feature lets you create a Git repository of your WordPress installation for easy access later on. You’ll also be able to use multiple versions of PHP, from 7.0 to 5.3 and unlimited MySQL and PostgreSQL databases that can be accessed through phpMyAdmin and phpPgAdmin.
Lastly, this host has released dozens of well-designed, well-developed and well-secured free themes. Anyone can download these themes, but SiteGround customers can have them installed on their WordPress accounts for free.
5. Free CDN Service
Every plan comes with a free CloudFlare account that lets you enable a CDN for your site. A CDN essentially increases site speed by distributing access to your site across servers all around the world so your users can connect to a server that’s closest to them.
It also uses four data centers located in the United States, Europe and Asia-Pacific to help out even further.
6. Daily Backups
SiteGround performs daily backups for every hosting plan. If you purchase a premium shared hosting plan or higher, you’ll have access to 30 copies of your backups as well as simple restoration features, such as a Backup Tool installed in cPanel.
7. Affordable Hosting & a 30-Day, Money-Back Guarantee
SiteGround’s hosting fees, especially for their shared hosting plans, are quite affordable in comparison to similar hosts. You’ll even receive a free domain when you purchase your plan.
Keep in mind SiteGround’s hosting fees are even cheaper with our coupon, which gives you access to discounts as high as 60%.
Trying this host out is also risk free with SiteGround’s 30-day, money-back guarantee.
8. Free Website Transfers
If you aren’t an experienced developer and feel intimidated by having to transfer your site from one web hosting server to another, you can take advantage of SiteGround’s free website transfer service. This service is available for single websites and complete cPanel account migrations.
9. Ecommerce Features Included
This host also supports ecommerce sites. For example, SSL certificates are available free of charge through SiteGround’s partnership with Let’s Encrypt. This is available on all hosting plans.
It even offers hosting plans specifically for ecommerce sites, which feature cPanel and Softaculous to make it easy for you to one-click install 18 different ecommerce applications. This includes Magento, PrestaShop and OpenCart.
10. Email Hosting
Email hosting is available for a low, monthly fee. Every email account you create is free. Your email accounts are protected by SpamAssassin and SpamExperts to decrease the amount of outgoing and incoming spam your accounts give and receive.
The Main Disadvantage of Hosting with SiteGround
SiteGround is a wonderful host, but no host is perfect. Let’s talk about its main disadvantage in compared to other hosts.
Low & Limited Web Storage for Websites
SiteGround offers a low and very limited amount of web storage for websites, especially on its shared hosting plans. The most space you have access to on its shared hosting plans is 30GB, which is only available on its most expensive plan. This is in comparison to other shared hosting providers that offer unlimited amounts of storage space on their shared hosting plans.
If you need more than 30GB, you’ll need to purchase a cloud or dedicated hosting plan, which can be quite expensive.
Hosting Plans Available at SiteGround
SiteGround offers a number of different hosting plans for WordPress. The cheapest, as expected, are shared hosting plans.
Shared Hosting Plans from SiteGround
A brief overview of SiteGround’s shared hosting plans:
|Visits (per month)||10,000||25,000||100,000|
|Bandwidth (per month||10GB||20GB||30GB|
|Sites||one site||Unlimited sites||Unlimited sites|
|Cost per month||$3.95||$7.95||$14.95|
All of these plans come with cPanel and Softaculous, and although they’re powered by shared hosting environments, their accounts are separate to ensure vulnerabilities that exist in one account cannot affect the security of another.
Cloud Hosting Plans from SiteGround
SiteGround offers four cloud hosting plans, all of which have different specs and resources. However, every plan is powered by a Linux-based system running on a solid state drive.
These servers are fully managed, and you can add additional resources whenever you need to. You can also take advantage of SiteGround’s auto-scale feature that uses more resources automatically to protect your site from traffic spikes.
Here’s a full list of features these plans offer:
Dedicated Hosting Plans from SiteGround
SiteGround’s dedicated hosting plans have additional resources and specs, which often include multiple CPUs and hard drives. The company offers full management services for your server, which has the same features as SiteGround’s cloud servers. However, this type of server has support for five dedicated IPs rather than one.
Who is This Host for?
SiteGround is a web host for everyone, from small-time bloggers and big-time businesses to professional web developers. It offers enough hosting plans and services to suit every type of user.
This host is a great option for WordPress novices. Its knowledge base and tutorial sections are filled with articles on how to perform basic tasks. You’ll be able to learn how to install the CMS through cPanel, how to install your first theme, how to install plugins, how to secure your site, how to backup your site manually and more.
You’ll also receive heaps of help from SiteGround’s support staff, which includes being able to ask them to install WordPress files, theme files and everything else you need.
New and Small Bloggers
WordPress.com and Blogger are wonderful places to host a free blog, but self-hosted WordPress is built for professional blogs. SiteGround is a wonderful host to choose if you’re just starting out.
It has cost-effective shared hosting plans that have enough power and resources to keep your small-time blog afloat, and you can even upgrade smoothly as you grow.
Larger Businesses and Ecommerce Shops
If you have a larger business or ecommerce shop, you’ll find plenty of plans and services capable of taking care of your site as it gets hit with traffic and security threats. There are a number of different premium plans for you to choose from if shared hosting servers can’t meet your needs.
There are also security features built into every plan as well as a firewall and free SSL certificates, which provide a wonderful way for you to ensure your customers personal and billing information remains safe.
SiteGround also lets you register, host and manage domains and domain email addresses from your account. Having all of this under one roof can help streamline the way you run your business.
Experienced WordPress Users & Professional Web Developers
This is also a great host for professional web developers. The staging area is a great way for you to test new sites, plugins, themes and custom code without affecting the live version of a site. This host also provides freedom in the way they allow you to use FTP servers, different versions of PHP and other programming languages.
It’s also a great option for developers who maintain their clients’ websites on a long-term basis, as stated earlier. The reseller hosting plans are truly great ways for your business to include hosting as a service so your clients never need to worry about anything that’s too technical.
60% off Web Hosting at SiteGround
SiteGround is a wonderful host with plenty of services for you to choose from, and we’re impressed by the amount of services it offers for WordPress users. If you’re interested in purchasing a plan with this host, use our coupon to receive a discount of up to 60% on your purchase.
Support agent at Siteground took the time to read the notes from my previous situation and was able to easily handle my questions, explained everything and made me feel like a valued customer. So glad I switched my business to them.
Absolutely incredible help center. Like no other.
Yes! Quick and knowledgeable!
You’re so right, these guys are the best I’ve ever dealt with, they are quick and courteous, and drill it every time. If everybody ran their shop like this we would be to the third level of civilization already
Quick and efficient response. Everything was resolved under 20 minutes. Very pleased with the service.
Perfecto,rapido y profesional!!
As a new blogger on SiteGround I needed a little help to find things. The techs have been very helpful, and explained the procedures in a way that helped me make some progress.
the best experience ever… sorted out what previously was supposedly to be sorted from my side and with quite a lot of work… Ivaylo S. is till now the best SiteGround and overall advisor i ever spoke to and i must admit that my experience with SiteGround till now was excellent…
I transferred a WordPress site with 90+ pages and 400+ events (which we keep for archiving). Any issues were resolved so quickly. I’m extremely impressed and happy with the level of response from the support team.
Gabriela was of great support in transferring a website and a domain from another hosting provider to Siteground, fixing some problems with the website and explaining me the process of setting up email accounts at Siteground. She did a great job!
****WARNING*** DO NOT PURCHASE A DOMAIN/URL WITH SITEGROUND**** I made the mistake of purchasing a domain recently and was inundated with calls and emails immediately and when I complained to customer service at Siteground, I was told it would go away if I purchased the domain privacy package which just happened to be 50% off!
This will happen no matter where you buy the domain from, I recently purchased one from BT, non stop calls offering a service to build a website!
easy solution= put a fake telephone number when purchasing domain 😉
Agree with Lee, this is [almost] common practice so I don’t really think you can hold up Siteground for that. If you want domain privacy, try Google Domains…. their prices are standard- no reduction- but they come complete so in the end it is 6 of one, half dozen of other. I chose Google simply to avoid 2 or 3+ step hassles, and Siteground to host
This is in line with the regulations from ICANN, the international organization which governs the domain registration process worldwide. They have a requirement that all data of the domain owner should be public information, and it is not related to our hosting services.
As our representative has explained we can help you solve this situation via a service we provide that gives your domain data privacy. Instead of showing your real phone and email details it displays a another identity under the registration for your domain. Do not hesitate to contact us again if we can assist you further.
I often buy hosting and domain names from SiteGround, and so do my clients (I’m a SiteGround affiliate because they’re so awesome!). I was never inundated with calls and emails from them, and none of my clients complained about getting too many emails, either. Most of my clients are people who run businesses and have busy lives, and they hate getting spammed or hassled, they’d let me know straight away if that happened.
When I buy hosting Siteground sends me one email with the sale receipt, another one with all the information about the hosting account and additionally a validation mail for my domain – each one is about a different issue which makes it filing and finding the information I need later much easier.
When I install WordPress they confirm that, too. It may sound like quite a few emails but each one is about a different issue which makes it filing and finding the information I need later much easier.
I also get a Siteground newsletter and the affiliate news, and I always read them as both have useful tips and good information.
Awesome as usual
I just switched from another hosting company and should I say I regret not knowing about SiteGround sooner. Support is wonderful, and easy to reach. With my old Hosting Provider I always struggled to reach to support, and when I finally did they could hardly understand what I meant or resolve any issue for me. I am in love with SiteGround, I will definitely refer to everyone I can. Thank you so much SiteGround! Keep up the awesome work!
After being with what I thought was really good hosting for 12 years, I was losing my faith in the other host. Every time I needed support it was like I was alligator wrestling.
Siteground has been a wonderful experience and while their system is a little different the people on the support desk are angels. they help without talking over my head or talking down to me. I wear a lot of hats in my business and I am the chief problem solver and it is nice to be treated with respect when I need help. Thanks Site Ground! And thanks to Short Results for referring me to SG.
Kaloyan was a huge help, and answered my questions to the fullest. The reviews I read on other sites are right on about Siteground!
I use the siteground since 2007 and never ever had any problems.
If they can cope with a pain like me they must be wonderful 🙂
The support representative Pavel S was pretty good in his assistance. His guidance helped even a non-technical person like me to resolve the issue in just few minutes. Thank you! Keep it up!
I was helped by Rosen Mihov on a problem of iPad mail settings . A tough issue with something that was in fact an Apple shortcoming. But it was solved in an very swift and efficient way. Thank you Rosen !
OMG the best! Quick and clear chat assistance for transferring of website hosting.
I am SUPER happy with SiteGround so far. Best decision of my life to move from another hosting company to SiteGround. Keep up the FANTASTIC work guys. Tech support is absolutely the best. I hope you guys don’t sell out and become commercialized like the other hosting companies… please!!!
Rosen was very helpful and patient with helping me with my site issues. 5* service and would highly recommend.
I can’t recommend SiteGround enough! They have been wonderful with me and I’m not the most tech savvy person on this planet! I have used the tech support numerous times through Chat and every time they have been excellent! Always solving my problem in minutes, assisting me with tutorials, step-by-step guides when available.
They don’t just do it on their own, they teach me how, and I greatly appreciate that! You won’t be disappointed with your decision to host with them. Worth every last penny!!
Totyu H. went above an beyond what I would expect on a service chat. I’m really glad I found Siteground!
I finally made the decision to move to SiteGround and I’m suuuuuuper happy with it!.. The Response time is just almost instantaneous!, the operators are very knowledgeable and nice!
I Use to have Site5 for Many Years and they were really Good until a EIG bought them and destroyed all the hard work and good reputation they had… Now their service is terrible and the Customer Service is Just Inexistent!
But in the Positive side I’m so Glad with SiteGround!.. Will recommend it to everybody….
Keep the Good Work Guys.. and don’t sell the Company to a Big heartless Enterprise like Site5 did.
I’ve gone through a few different hosts before switching to SiteGround at the beginning of this year. Honestly, I don’t plan to look back at another host. Great pricing, fast speeds (with or without add-on’s), but to top it off, the customer support is beyond words. Other host’s i would spend 5-10 min average just waiting to talk to someone. With the handful of times I’ve actually needed tech support, my issue was resolved within the first 5-10 min, and that’s with less than 1 min wait time. Hands down the best.
Super support, excellent Agent called Julian J.
Every time I had to use siteground’s support I was very well assisted. All of the representatives are kind and helpful.
Additionally, Valentin N was very patient with all the questions I had and have provided the best solution for my actual scenario. It was definitely a 5 star service.
Being an absolute amateur at all of this, I’ve had to contact SiteGround on a couple of occasions and in both instances, they’ve been so helpful and professional. Answered my questions and gotten my problem taken care of right away. I would definitely recommend SiteGround.
Spoke to Pavel this evening, very quick response and solved the problem, as is so usual with SG. Thanks guys, great job.
ABSOLUTELY overwhelmed by the support and positive attitude from Nikol at SiteGround. in a different league.
I’m extremely impressed and very happy with the level of response from the support team. It is a superb & a friendly service!
I just chat with a 5 star support staff. He was with me for 2 hours or so and every minute was worth it. He listened, assisted, and explained what he did and what I’m required to do.
Most of the support staff are excellent at Siteground, except the previous two and maybe one or two in the past, the sessions were about 10 minutes and 5 minutes were time wasted. Still better than many other hosting companies.
Best hosting partner I have ever used. Every issue is fixed withing minutes. These guys know their stuff and what customer service is. very happy will recommend SiteGround to any one who is looking for hosting.
Customer Support is Awesome.. i had an issue from long Site Ground Solve it in 20 min…
i give them 5 stars and Thanks again.
Once again, your support and customer service …..ROCK!!! Thank you Siteground and your AWESOME staff!! Happy to be doing business with a great company!!!! AAAAA+++++++
That was super quick and very helpful!! Took about 4minutes to get all that I need sorted. WOW!!! I’m really impressed with their assistance services and was more than satisfied. 🙂
Evgeni just resolved a problem I’ve been having all month. I’ve been on a couple of other times with other tech support. His solution seems very sound, and makes sense to me. He also made sure I could implement it myself if this happens again. I was extremely happy with his competence and the speed with which he created the solution. Thank you for employing great people like Evgeni. I love SiteGround.
As someone who tested Inmotion, Hostgator and Siteground, I can tell you that Siteground has without any doubt the best customer support in the market and clearly one of the highest quality for WordPress experts. I am using differently shared hostings, having 3 VPSs on DigitalOcean and recently made this conclusion to move totally to SiteGround for peace of mind they offer.
Fantastic help all the time. No matter what issue we may have with billing, upgrading, emailing etc they are on it within minutes, all questions answered and calm me since I have not technical knowledge. I love the various programs they offer and we have used them for hosting, emailing and to create sub domains. Super job and keeps yourself expression running
Nayden at customer service is a BOSS.
Thank you <3
Man Ivan is the best. Took his time to answer all my questions. Don’t lose that guy.
Rosen M. just helped me out with a billing issue I was having. Very helpful and friendly. Thanks for the great service!
I can’t imagine what it must be like to work with technically challenged people like myself. Ervin’s communication was patient and concise. Now, if only I could teach couples how to communicate like this! Imagine the reduction in conflict! 🙂
Antonia has the patience of a saint!!!! Thank you so, so much for helping me muddle through.
Ervin did a great job answering my questions… but unfortunately, I’m looking for python stuff, and you only running 2.4.3 is a deal breaker – so I’ll keep looking…
Awesome support from Siteground. Thanks!
Valentin sorted out my problem quickly and like all the guys there provides a great service.
Really impressed with this company!
Bozhana is a beautiful girl and she is a good supporter 🙂
A perfect support. Problem solved in just few minutes.
Dimitar K. is a super awesome support representative, dealt with my issues till they all were successfully solved. Awesome experience! Thanks.
I always got what I want and sometimes more, anytime i needed support from Siteground. Your service is phenomenal.
Anastas of SiteGround was really great. I had multiple problems, and most were probably due to my lack of technical understanding more than anything else.
Anyway, Anastas was patient with my technical challenges and helped me above and beyond the call of duty. SiteGround has always been there for me in a heartbeat as they say! They are very fast responders and most patient and helpful.
by far the best support on any hosting service i have ever used!!!
Troy was very ON today.. providing informative and knowledgeable details related to mailing rate issues. Was expedient at advising on my many questions.
Thank you for the support you have provided today – it has been excellent – FABULOUS. I am such a novice and you have really gone above and beyond to make me feel competent!
SiteGround is INFINITELY more helpful and knowledgeable than GoDaddy. There is NO COMPARISON hands down. Was worried about shelling out the money for crap service but they have gone above and beyond my needs and expectations to even going ahead and doing things for me that I didn’t even know I needed. They are great. Genius. THANK YOU SITEGROUND!!!!!
Love love love.
I migrated my website to Siteground and within hours the transfer was complete, all my files and SSL certificates were installed. My website is running quicker than anything I have ever witnessed.
The support staff are amazing, quick to respond and very informative.
You really cannot go wrong with Siteground!!
Many regards Michael – MrandMrsMuscle
There have been a few issues that I’ve needed help with, and SiteGround has always been incredibly kind and helpful. I’ve used the chat and also opened tickets with positive results. Definitely a great hosting service. I cannot recommend them enough. Thank you so much, SiteGround!
As usual, Greta was responsive and accurate with my support issue. A welcome change from GoDaddy!
Greta helped me with a php issue today. She did a great job and everything works perfectly! Thanks Greta and Siteground.
it was my first time dealing with SiteGround, actually Adriana gave me a very professional impression about their services and their professionalize, thank you Adriana for your great effort and your prompt and professional support
Stefan had my issue fixed within 30 seconds of opening the chat!
Martin V was super helpful and gave great advice. You guys rock! I am so happy to be referring more people over to you guys!
Since I switched from my old hosting company to Siteground about one year ago, I am so happy with their support. My old hosting company either put me on hold for up to an hour, or they took two days to reply to tickets. Often they didn’t even understand what the problem was. Or they told me that my question was not part of their job description and that I had to hire a web professional.
Siteground however has never ever put me off. They resolved all my issues quickly and professionally. And that includes very complicated technical questions that you wouldn’t really expect a web hosting provider to know. But they do!
Just now Mihail Kirilov resolved a very tricky technical coding issue quickly and correctly. All this is free! I couldn’t be happier with Siteground’s service and support.
Highly satisfied with the services. Live chat is very responsive and efficient.
They did a great job, answered all of my questions and fixed my issue. excellent support.
your service is really good
Quick and officiant!! Thank you!
Siteground has the BEST support by far. I have moved from host to host over the years like a lost soul. I have now been with Siteground for the past 2 years. Prior to siteground I was hosting on different VPS’s, now I have ALL of my sites on their Gogeek WordPress account and im now paying in one year what i was paying per month with other hosts.
I should note though that the price goes up after 12 months and it is a little pricey but definately worth it, as the support is outstanding. Ive been recommending all my clients to siteground and even setup an affiliate program with them recently.
Highly recommended overall, though i would say that if you need a dedicated or cloud server then siteground is a little pricey in my opinion, but for wordpress and and other sites with moderate traffic its PERFECTTT
Great service & knowledge from Pavlin I . He helped me through the setting up my account & gave me great support & advice. He was also very patient & courteous!
I wont lie, the last time I made a website was like 20 years ago, and with HTML. This has been a learning process but in a few days I managed to get 2 WP sites up and running, they look great, and the few times I had to speak to technical support, they were super helpful and solved all my issues. Thanks Rumin D, 5 stars buddy!
The best customer service of all time.
Kind, helpful, patient and efficient. They will never fail you!
I couldn’t imagine better hosting and support!
SiteGround has been amazing for help with a client transfer. The customer service has been outstanding. I am gradually moving clients to them regularly. I can’t say enough good things. I am so glad I met them at WordCamp Boston.
Iv’e tested quite a few different hosting companies, and Sitegrounds’ support blows the commpettition out of the water. They reply in a heartbeat, and if they don’t solve an issue right then and there (which they usually do) – i can leave the chat knowing the problem will be resolved the next morning.
What I thought were quick questions ended up taking over an hour and both Eleanora and Tervel answered very quickly and knowledgeably. Thanks to them both I have left my old host and now have my sites hosted on SiteGround. Thank you both!
Having only joined Siteground this year I was very happy with the speed of the site and the support was fantastic. As a result I added two further sites and again one or two issues were quickly solved. I have had a small problem with the most recent one and today Toma Tetimov found it was the version of PHP was the cause which he quickly fixed. Many thanks to Siteground and its Support.
Miroslav from Siteground was on top of the game. He was not just able to answer everything quickly, he understood what to do and did it quickly, and could even implement an alternative solution! Very nice!
Svetoslav was very professional and assisted me in a timely manner.
Highly recommended if your looking for a great hosting company and you dont want to speak to robots 😛
Antonia was fabulous. Helped me during a difficult and complex renewal. I hope I get her next time I have a problem!
Excellent customer service, will never leave this place.
Daniel M. was very helpful, efficient and quick.
My website is running fast now with Siteground, thanks!
Stoyan G. Assisted me today in getting my domain up and with transfer and i must say this was by far the best customer service I’ve ever experienced period! He was so helpful I honestly thought he deserved a tip!
I switched from Wix to Siteground and it was the best thing I’ve ever done!
Thanks a lot guys! You always do it perfectly .Daniel Thanks a lot !
Very prompt Response from Siteground all the time.
keep it up.
SiteGround’s support is top-notch! Every single time I have used their support, I have gotten quick and accurate responses to my questions. I have been in the IT field since the IBM PC was released (1981); in that entire time, I can honestly say that the support provided by SiteGround has been the best I have ever received. They are pros! I used to have my websites hosted by another hosting provider and by comparison, the tech support between the other guys and SiteGround is like night and day!
Antonia was excellent and accurate with her support and helped me a lot!
Boz was super helpful in first setting up my new domain with WordPress, then migrating the contents from another site to the new one. It gave him a hard time, I think, but he persevered and still got it done in about 20 minutes, Really saved me a ton of work! Many thanks to Boz and to Siteground for their superior service! I will tell all the site owners I know to switch to Siteground,
SiteGround has awesome tech support. Smart and friendly. My issues are almost always solved quickly and easily. I’ve used 5 other hosting companies in the last 15 years for clients and my own businesses and this one is the best.
My ONLY real complaint with SiteGround is that they auto-renew your accounts and upgrades/add-ons, even when you remove the auto-renew feature. It’s a bug in their billing set-up. They are quick to refund, but it’s a pain in the neck to have to ask for a refund.
Online chat support was helpful and friendly. Really pleased with the customer service.
There is no other way to say it other than.. Sitegorund is simply one of the most responsive and best tech support teams in the industry right now for the price. They remind me of other much larger companies years ago who have gone by the wind by now and allowed standards to drop through the floor. Siteground is a new breed though! I hope Siteground can keep it up for years to come and I’ll still be around with you.
Thanks for a great service.
The support is great, not much words to say but what a 101% support. The greatest support I ever counter in my life. Thank you so much looking forward my website migrated.
I have been in this business for many years and have never had a host like Siteground. Fast, secure, best customer service in the universe. I LOVE SITEGROUND!!!!!!!!!
I have nothing but positive things to say about Siteground, their support staff are all amazing and so patience and respond so quickly. Best hosting company ever
The support is great, I know that I can always count on the support of experts in the area. Thanks especially to Todor Pehlivanov, who was very patient and easily detected the error on my site.
They are really great, especially in the ticket area.
Whenever I needed SiteGround technical support they were very fast and efficient. I am a very satisfied customer!
I won’t lie at first I thought the idea of having to purchase a whole year was a little risky but man this Support! I get answers and fixes in minutes. I have left the “big” guys and glad I did! Ty Siteground!
my site has had issues once a week atleast since joining this service and each time it is something different. Endless hassles and a shocking loss of business as a result. Very unhappy with this platform.
I have been with SiteGround 2 weeks now after moving over 12 sites from BlueHost… I wish I had done it sooner! SiteGround support is the best I have ever seen and have made things so much simpler. Thank you very much SiteGround team, you have no idea how much stress and pain you have saved us from having to continue dealing with BlueHost and all their issues and ‘support’!
Thanks to Greta! Very professional and kind, ready to assist me every time I need help.
I have odd experience. I was in the middle of a chat — suddenly the window refreshed on its own, the chat ended, and a page became a static advertisement listing your Company features. There was no way to pick up where I left off so my only option was to start over with your tech-support cue. I know phone support technicians will ask for my call back number in case we are disconnected. Given that, would you consider a protocol whereby we would provide our email address at the beginning of a chat so that if we were disconnected the customer care person could message us immediately with a chat link and we could pick up where we left off ?
Aside from that, resolving the matter was quick and efficient I definitely want to make note of that!
Yoana was super helpful
Their customer service is identical to what I have heard – excellent.
The service was great and reliable when I was using it. When I no longer needed the service I ended my subscription, but was accidentally charged for a renewal. It was fixed immediately and I received a 100% refund. Great customer service.
I LOVE siteground customer support, they are so knowledgeable and quick to help! So happy I chose this company as my web host! I’m definitely a lifetime customer.
I really appreciate Siteground help centre they are very quick and reliable superstar programmer and engineer. 🙂
Ivelin helped me out and the process to transfer existing website flowed like butter.
He was very professional and answered questions right to the point.
Chat line for support is really useful, and with knowledgeable people responding they provide good advice and/or solutions
Always the best support! They know how to solve everything and how to explain to someone who knows not so much about coding ( like me ). Thanks guys!
There’s someone available 24/7 on the live chat, connecting within minutes and they are usually capable of fixing any issues there and then. Great service 🙂
If you have not asked about Siteground’s domain transfer incentives, you should. I did and saved $200 this year. Plus the convenience of all things domain in one trusted location.
Fast, accurate, competent and friendly support!
Truly exceptional service. So happy I picked SiteGround as my provider!
The support from Siteground is indeed truly exceptional. Fast, technically impeccable, friendly. Many thanks.
Awesome support, never seen the likes of it before
As always for the last 10 years, quick and prompt response and fix… Top Stuff
SiteGround has done a very good job in supporting. We are using their Dedicated Server. Once we have any problem, we will send the ticket to them and get a quick response and solution. Thank you.
The support is amazing, happy i switched from hostgator to siteground truly!
The customer service at SiteGround is fantastic. I am a 68 year old man, returning to college out of boredom…they have made web design and hosting very easy for me.
the best as always… thanks that make easy our work.
I’ve had to contact support twice and both times they helped me out quickly. I’ve been a customer for 4 months and I’m very happy to have switched to Siteground!
Awesome as usual. Very quick answer, fixed a problem that I created on my own domain, A +++++
I freaking love SiteGround! Just switched a week ago due to technical issues not being addressed and they have exceeded my expectations by leaps and bounds! All issues resolved and the support I have received has been nothing short of amazing!
Excellent support 24/7 SiteGround Team this time helped me with FTP client settings. Many thanks
As usual, fast top notch support.
We rent a dedicated server with Siteground and have been a true customer since 2012. Yes since 2012. SiteGrounds support is unmatched, their customer service is top and courteous, polite and very service minded. When they say 24/7, they mean 24/7. Have my support request to prove it. So we ant going anywhere so long as their business keeps this up. Good stuff SiteGround.
Perfect customer service!
Best hosting company ever! Very happy working with them!
As always – quick and great customer service. I just had a chat with Velizar Y who kindly and clearly helped me out with my matter. Big thanks!
Great Support and questions always answered.
Amazing support, I am a novice so all of you out there know its a steep learning curve. Siteground have really helped me develop my confidence, no question is too small (or stupid)
Today I switched to SiteGround from BlueHost and I am so happy that I did! My site was down for two days because of SSL problem and NOBODY from BlueHost could help. Every time I contacted support they told me to delete SSL and reinstall it, and they did it 5 times!
And here my site was alive again in no time (even faster than they promised). I greatly appreciate SiteGround support. They stayed with me for a few hours as I had lots of questions. And every question was resolved. I want to say big thanks to Adriana and Dima. I was new and I didn’t know how to give them 5 stars. Now I know and I put 5 stars for two other agents. So I write this review especially for Adriana and Dima to say that they are really great and helped me a lot.
Amaaaaazing customer support Gabriela is the best! But they are all so wonderful here!
Support assistant was incredibly helpful – within the bounds of what she was allowed to do given somewhat unusual circumstances. Definitely recommend them – no shortcuts taken with security and confidentiality here!
The young woman with chat assistance was fast and quickly solved my problem and answered all my questions. Very pleased!!
Great customer service. Pin-point answers.
I’ve been hosted with SiteGround for years and I haven’t needed to use their support. I needed to process a cancellation, and the support was very helpful and processed my cancellation and credit card payment reversal in under 15 minutes. It was a very pleasant experience and I’m continuously happy that I made the switch to SiteGround.
After hosted with one of the well-known hosting for 6 years, I switched to SiteGround because of its good reviews. After being with SiteGround for just two weeks, I realized the reviews about them are genuine and also I realized that I just wasted those 6 years and some money on the wrong hosting.
I wish I knew SiteGround sooner. They solved all the issues in my website that my old hosting couldn’t, and very fast too. They even make some fine-tunes on my website. Now my website is running smoothly and is faster than before. I’m very happy that I switched to Siteground!
Nayden was awesome! He was polite and courteous the entire way. He never rushed me. Instead, he actually took time to figure out what my problem was and troubleshoot it from there. He explained everything to me in plain English and provided a solution to my problem right away. He found out that my email approval was sent to whois@bluhost instead of my own email, even though I have already unlocked my privacy on BlueHost. Ugh! What a headache! I’m glad that I switched to SiteGround so that I don’t have to deal with BlueHost wishy washiness after this! Thanks, Nayden!
Grateful for the help Dima gave. Felt like she went beyond what I had expected. I’m trying to help a friend with her non-profit site and there were so many answers I did not have. Dima kept digging on my behalf and got me a solution. i could read positivity and a helpful spirit in to the way she composed her responses. I was desperate and needed and answer and she got me pointed in the right direction. First interaction with SiteGround as a company and I will have it on my radar as I consult with others.
I have just transferred a fairly large and complex WordPress site from Bluehost and entire experience has far exceeded my expectations. The transfer process was quick, well communicated and without any major dramas. The management and site testing tools were simple to use and really efficient. I had a couple of questions during the process and both were answered accurately and quickly. The whole transfer was much faster and easier than I feared. And the site is now performing better than it ever did with Bluehost, on a lower cost package too. Loading times are much quicker, updates and dashboard operations happen in a fraction of the time. If you are considering a new host, Siteground should be top of your list. A+++
I can’t thank SiteGround enough! The best product, sales and real technical support that have the answers there in real-time. 5 stars, well done. What a great company.
I’ve been using Siteground for over a decade. They are the best. No matter how much of a mess I make with my work, they are there to mop it up with a smile and make it look effortless. Just had a guy called Nikolay who saved my bacon big-time. I had a site with no styles, with pages with 500 errors, broken links, missing pics – but not the whole site, just bits and pieces.
With anyone else I’d have a tone of expolaining to do to the person I was working for but with Siteground I knew I’d be OK. Sure enough, Nikolay just fixed the whole thing without me even having to explain it – it’s almost mystical!
They ask for ‘how many stars’ and they only go up to 5. There are not enough stars in the galaxy to rate these guys.
My WP Admin link wasn’t working so Dimitar fixed it, approved my domain transfer request AND sent me a link to help transfer my blog from Squarespace to WordPress, all within half an hour.
Thank you SO much Dimitar, you’re an asset to the team!
Stefan Stefanov of SiteGround’s Senior Technical Support team provided prompt, courteous, and effective assistance in my ticket to transfer a website. I have used other hosting providers in the past and the SiteGround service was iby every index of customer satisfaction superior. Thank you Stefan and SiteGround.
I’ve found Siteground to be the most helpful bunch of support staff I’ve come across.. and i’ve used a few!
Keep up the good work guys
They have fantastic support. Do not afraid to be a customer.
Siteground has a great support. The chat service is outstanding. Those guys and girls are really experienced. You can ask them anything, even if you are an newbie.
There are patient and explain everything in a level you understand. Thx a lot Siteground. Because of this also not that experienced “webmaster” can make and support a decent website for there sportclub, hobby, …
11 out of 10 for service! Chat service was amazing! Available straight away (even though it’s Boxing Day), very knowledgeable, quick and friendly service! Thank you!
SiteGround can always be counted on for amazing customer support, reliable hosting, and great pricing options for their plans. Every year SiteGround seems to get better. If I had one complaint it is that they do not support “.guide” domains, which forces me to have one domain (out of 20+) hosted with a competitor – who is more focused on finding ways to get me to pay more than make my experience a good one. If you are looking for a smart technical team that can guide you and handle complex issues, and an awesome hosting provider, I recommend SiteGround. They are the best!
Plamen Mitov was so quick in responding all the way through. My ticket was resolved within 1hr, plus he resolved an issue that had been ongoing for a while. He definitely deserves a raise, or a big bonus! Totally impressed with him.
Thanks again Plamen!
Extremely helpful, prompt, efficient and understanding of my lack of IT skills. Stoycho V set my overactive mind at rest immediately and resolved my issue and explained my way forward. I would highly recommend Siteground as a host, for keeping you informed of updates etc and for friendly prompt resolution of any queries. Many thanks.
Nikola N. was the best and you should really give him a raise! :)) I will be buying from siteground. Thank you and have a great new year! 🙂
Chat service was amazing! My website didn’t load correctly so I started a chat with Simeon and he had it fixed very quickly and super easily! I loved that he didn’t ask me a thousand questions to figure out the scenario, just immediately verified it himself and fixed it. 🙂
The best thing I can about SG hosting is that it is, nearly all the time, completely unobtrusive. That said, on the occasions over the several years I’ve been with SG that I’ve needed help, the support has been superb and I use that word, deliberately.
Happy New Year to all at SG 🙂
Siteground’s optmized wordpress managed hosting really improved too much our website load time, we have purchased a month for testing and now we are moving to siteground definitely
I’m very impressed with SiteGround’s service and support. Fast, friendly, knowledgable, and effective. Thank you!
SiteGround has some of the best assistance available and I am more than pleased to be part of this fantastic community. Excellent assistance is just a matter taking the time to ask them! Not enough stars available for SiteGround and their fantastic support team! ⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆
Basically the customer service is what you expect from IT Support in a big corporation. Actually, what am I saying? It’s better because I didn’t have to wait, fill out an annoying form, and I’m getting it in my kitchen. SiteGround are known for their good service and they didn’t disappoint.
Antonia was very helpful and nice. In just a couple of minutes she set up my SSL and gave me information about getting my email address set up. Thank you.
SiteGround is last five years host for my site and I only say: SiteGround is The Joy of Web!
Just had a chat with SiteGround customer care rep and he was very pleasant, it didn’t matter to him that I was not bringing any business but seeking information on how to get into the company. He was quite helpful.
That increased my appetite to be a part of their sleek geeky team. 🙂
Bozhana was so patient and helpful even though I thought I had confused her….she understood and fixed my problem….super helpful
Best freakin’ support I’ve ever seen! I am hooked on SiteGround! I’ve worked with Bluehost, GoDaddy, Dreamhost, HostGator, and more. No one delivers a better bang for the buck than SiteGround!
Thanks a lot to Valentin, pretty quick and accurate support, pretty straightforward and very helpful
SiteGround customer service is great. Nikol S. helped me reset my entire account today – since I messed it up by playing around with it, changing domain names, etc. In just a couple minutes Nikol helped narrow down exactly what I needed. To be safe, she confirmed that I wanted a full reset. Very professional.
SiteGround is a great host!
Pavlin could not have been more helpful in guiding me through the process of ordering a hosting plan via PayPal. His professionalism speaks to the quality of service provided by SiteGround! 😀
It took less than 5 minutes on chat to solve my issue. The support staff member Antonio was calm and professional and relived the stress I felt with the issue in hand. I highly recommend Siteground.
I joined Siteground less than 24H ago and they are just awesomeness! They transferred my website in a matter of hours and the DSN/domain name and everything else done in an hour too.
The Customer service is fantastic! Very knowledgeable, very fast, very helpful. I cant be happier.
I transferred from Web hub hosting which was a pain in the ass at all level: poor CS, poor website performance, etc..
I signed up for 3 years with Siteground and I believe that is the best decision I eve made for my business!!
Highly recommended 🙂
The SSL certificate for my site had expired 3 months after launch. After that till today, my site was down. I came to know this today when I tried to visit it and got an error message from my browser regarding my SSL certificate.
In your knowledge resource, it is clearly mentioned that:
“How to renew a Let’s Encrypt certificate?
Let’s Encrypt certificates issued by SiteGround are automatically renewed by us until they are canceled. You don’t need to do anything manually.”
Then why wasn’t my site’s SSL certificate automatically renewed after the starting certificate expired on 3rd December 2017? I can’t believe that my site was down for more than 48 days. I had not made any changes in my site after launch.
Should customers check after every 90 days if the SSL is working?
Amazingly professional with Ervin H. Migrating to SiteGround from another hosting company and he was amazingly clear and patient with details.
Mladen M. is AH-mazing! I lost my home page and needed a backup. He literally walked me thru it. He was patient, kind, very communicative, good energy.
I was freaking out. He grounded me, brought me back to earth. Yay, my home page restored. Ah-some. High five.
Kudos TO ALL SiteGround support. I live chat ALOT. They are so patient and kind. Knowledgeable too.
I just wish we could have ticketing. Although I would have missed out on meeting Mladen M. He rocks!
It was a good customer experience, getting through without much wait and answered the queries I had. Even so I was not provided any discount I asked for, staff politely explained the process.
I have been using site ground for 8+ years and have never been disappointed. The give the BEST service, every time I call!! I highly recommend Siteground.
Very professional and quick to answer my problem!
Just did a site transfer, domain one place, DNS in another, actual hosting with siteground. Had a bit of a hiccup during the transfer, but the person who helped me (and I’m so sorry I can’t remember his name) was great. Had to wait for some changes to propogate and when they did he did the changes for me. Siteground is on the ball!
professional and help with very simple words.
Totyu took care of a semi-complicated DNS issue with a new site this morning.
He understood the issue which took a few minutes to explain and pushed through an action up the line to resolve my issue — which was to get my new website propagated by updating SiteGround’s EU DNS.
Many thanks, Totyu
This is why I keep SiteGround #1
Real live techies who can Make Things Happen and are not just “script readers” and I can reach them via Chat 24/7! HUGE Difference from other hostings I have tried.
Just made the switch over to SG and I can honestly say I’m not looking back. The support is top notch, could not ask for more. They went above and beyond, literally walking me through everything to bring my site over and once it was over they continued to help me get it up and running and make it faster than ever before! A++
I had a difficult issue and Valentin was very patient and solved it in under 10 minutes. I love SiteGround!
The customer service is the number one reason I use SiteGround exclusively… Another perfect example of that – there is no way on earth I could have figured out what Neda B just fixed in 2 minutes… Just fantastic to work – thank you!
The SG support person “answered” within less than a minute and was extremely helpful. This quick access to support is a major reason I switched from Site5 to SiteGround.
Pavlin was AMAZING! He answered/addressed all of my questions with a high level of expertise combined with easily understandable explanations! So many companies forget just how important customer service is in today ‘s age of advanced technology. SiteGround goes above and beyond to provide unmatched service! I highly recommend!
Customer service is great! Very professional.
The SG support cannot be bettered as far as I am concerned. No matter what issue I have, I don’t have those panic moments, with these guys having my back. They go the extra mile every time. Thank you to all at Siteground who have been patient, a godsend and basically amazing
A follow up chat after getting my domain transferred and the additional professional support has me ready to build out my new webstie. Time to get excited.
I Love SiteGround! Customer Service is Excellent, Better than Nordstrom. They are quick and friendly. I used Hostgator for 8 years. Made the switch 1 year ago and have never looked back.
The usual great service as always. The support people in Bulgaria are super- smart and very professional and courteous. Could not be better and more accomodating people to work with.
Amazing support by Antonia! Fixed the problem with my website immediately and just as importantly replied to my messages like a real person instead of a robot. SiteGround has my business forever.
Quick, efficient and knowledgeable – a perfect trifecta. Well done!
SiteGround Offers The Most Fantastic Hosting Service that I could imagine
Had a serious issue — site was giving off security issues, due to a certificate conflict. Support had it fixed in under 7 minutes!! Siteground it my hero. I think the guy’s name was Nayden. A real pro. And courteous.
Fantastic support from Site Ground again and again. We continue to be impressed by how knowledgeable and responsive their tech support staff are, and the great processes they have in place for escalating trickier items.
SiteGround’s chat support is absolutely fantastic. You aren’t just handed off to another rep, (unlike some hosting providers..) the agent I spoke with was very knowledgeable and definitely displays an example of what we would expect from a company as highly rated as SiteGround.
Support was FANTASTIC! Thank you Velizar! He answered all of my questions and was so patient!!
Great support–very fast, to the point, friendly, and best of all: they don’t make me feel stupid.
So far so good.
Siteground support never lets me down!! Patient, professional, and they solve the problem. Thanks as allows!!
I found SiteGround last year when I was researching hosting providers for my WordPress site. I was impress with the fact that they provide provide a free SSL because I wanted SSL on my site. Hosting with them is the best decision ever. I will be moving my site to a new URL and it’s a really simple change on their side to make it happen. You will not regret using SiteGround to host your website.
Great service, quality work, easy and helpful.
Thank you for the good job!
Simply the best customer support I’ve ever experienced. All of their people are polite and get it done right! Thank you!
Chating with Adriana from siteground guided me very fine for my website transfer. Siteground answered all my technical questions fast, I dediced to move with my website to siteground during the chat.
As always Siteground does everything they can to resolve what ever issues I have. Unlike other hosting services they will pass my problem up the chain if necessary. Other hosting company’s would simply hang up on me if they can not help me.
I would recommend them to anyone looking for reliable hosting and real life 100% uptime…
Im 57. Been on the net 18 years. Was with Hostgator for 8 of those years. Decided to dump them wholesale when all they wanted to do when I had a malware attack was bump me to SiteLock (remedial, not preventative service) for a monthly fee. Decided I needed to bite the bullit & engage with the LEGIONS of hosting offers out there, bobbing & weaving between all the incentivised biased review sites. Frankly, a nightmare.
I chose SiteGround
(Pav closed me on chat with features & benefits, not by being pushy)
I can definitely recommend siteground, and the reason is the awesome support team, without any exaggeration. You can simply start a chat and within minutes they will be helping you out, always friendly and accurate, until the last question or problem is completely solved. The feeling that even with the cheapest wordpress-plan I can get such a terrific support, makes me recommend siteground to everybody. To know that whenever you have a question, they will answer you accurately and quick, is really comforting. Please keep it up folks, you all deserve a big thank you! Another big plus is their serverspace in Amsterdam, which is great for European users like me.
As always, SiteGround support is just awesome. Almost no waiting time, the issue (caused by me doing stuff I had no idea about) was resolved within minutes and the friendlines and helpfulness of Nevelina was just top notch… In the past year I’ve contacted their support maybe 5-6 times and every time it’s been better experience than any of the others hosting providers I’ve used (bluehost, hostgator and couple of others I can’t remember the names right now).
Beside the support, the hosting is working great, never any problems, no downtimes as far as I’ve noticed, the only times I have problems is when I start doing changes in the backend and manage to mess up.
Ivan was a real rockstar. Literally, one of the best support chats I’ve ever had. He did so much due diligence in reviewing all of my previous chats to understand what my issues and complaints were so as to avoid making me repeat myself. He was so incredibly polite, kind and eager to help. He made it clear that he did not want to mislead me and was blatantly upfront and honest about issues that other reps failed to mention. He single-handily has erased all of my previous frustration with my customer experiences here and transformed them into the excitement of working together–especially now that I know I can personally request him on any future chats. This kid is a KEEPER! Thank you, Ivan. You Rock.
I can confirm that up to now (and I’m sure for the future..), my real satisfaction of Siteground’team resolving issues and it’s best efforts to achieve my requests.
Thanks again to them.
Alex F is awesome. Very happy with his customer service. Definitely, deserve 5Star. Siteground support never lets me down!!That’s why I love siteground over all another hosting providers
I could not be online without SiteGround’s SUPERIOR tech support. Kristiyana L totally ROCKED IT! Patient, kind, SMART, fast, just perfect!
Needed help setting up WordPress install in subdomain. I didn’t know how to create academy.dreamingbig.rocks. I created dreamingbig.rocks/academy. She took care of the work, told me what she did, answered related questions.
LIFESAVER. I am so grateful. 10 stars outta 5. Woot!!
I don’t think I have ever experienced better customer service. Unfortunately for me, I had to contact SiteGround several times when moving my sites over from a troublesome ISP. The experience on that end was a nightmare but SiteGround has been positively amazing! Every time! And to get an actual person either on the phone or through chat within just a couple of minutes is unheard of. If I could give them 1,000 stars, I would. I will recommend them to everyone I know.
Rosita was very patient and helpful, thorough with her advice. SiteGround has been great to work with!
Ivan R was fantastic. I have simply come to expect excellent service from Siteground now. I am spoilt with good service.
Great technical service. Just using this service has saved me hundreds of hours. This in itself invaluable. No hiccups so far. Highly recommend siteground.
The support is second to none.
Emanuil was quick to respond and solve my issue.
Best support, best hosting
Awesome support. Glad I switched.
One of the best chat support experiences I’ve had. I’m excited to switch my sites to SiteGround. Thank you, Momchil!
Brilliant service again
I’m extremely impressed with their customer service. I’m very happy with the level of response and the hosting is perfect. I definitely recommend siteground.
Siteground technical help is fabulous. Not being a ‘techie’ I would have no hope of hosting a website or even running my own without such clear, non-technical help. Very friendly, can’t rate them highly enough!
Once a year I come on here to leave a review and every year it’s the same thing: this is simply the best company I have ever dealt with in any field of any business. Their service is simply world class.
Like as always support is good by good people
Siteground’s service was impeccable. They assisted me in the whole process between buying and setting up my domain. A humane and efficient service.
Can we say OMG! These online chat customer service people are out of this world. I am ready to leave the company I have been with for almost 10 years. (shoppe pro) it is to much WAHM formatted, with only 2 service people, one the owner and they are really slow to get back to you. So been searching for MONTHS to find another company, I wanted a company that is established, stand alone and more than anything gives you more than 3 word answers online and don’t take 15 mins to answer your question because they are dealing with to many other convos. The only thing I would have liked but didn’t get with Site Ground but I guess you can’t win them all….is I would have liked it to be USA home based. I try to do USA, it is my first choice in all things but not usually a deal breaker. OK, so back siteground. I am so so impressed with the time and answers they give. I will be starting with them very shortly cause I have 2 websites with the other and one of them is coming up for renewal very very soon. Want to move as soon as I can. Change is hard though after many years. My hardest part is I need a new website, mine is totally outdated but can’t find a good one that doesn’t cost an arm and leg. If you are on the fence about a host…..Go Site Ground!
Nikolay St. was very helpful in helping me, a newbie to website building, set up the third party obtained domain name with the Siteground hosting package.
I was told that siteground was a reputable, helpful and reliable company and to date this has been validated.
Thank you Nikolay St., keep up the good work 🙂
I couldn’t be happier with the support I receive. Today I worked with Todor on an issue regarding the upgrade of my account. Rather than stick with company policy, he listened to my issues and went out of his way to help me with an exception.
I’m a newbie to all of this website design but I couldn’t be happier with my choice of SiteGround as my hosting company. I’ve never looked back. Considering how reasonable their prices are, it’s amazing to get such great chat support, and that was at the Startup level! I’ve never waited more than a minute for an online chat.
If you’re considering SiteGround, stop considering and do it. You won’t be sorry.
I am a newbie to web designing(self thought) but hoping to get more materias online with time.!
I would love to change my web hosting service to siteground. The website is pretty new and I don’t want to migrate anything from the former hosting service.
Is it possible to migrate without the former company knowing and charging me after because they don’t reply your emails at all and all they do is withdraw lots of cash from your bank account without your consent. Can I migrate directly to Sitegroung since it’s a new website and I haven’t built it yet?
And hope sitground don’t require extra charges after the $47.40 I am to pay for one year hosting service???
Need help to these please.
Yes, that should be doable. SiteGround does provide a free migration with new account, so once you purchase the hosting, create a support ticket for site transfer, and they will take care of the rest.
If you want to do it yourself, you can do so, using the WordPress import / export feature or duplicator plugin, here are guides for both:
Hope that helps, let me know if there is anything else.
Kostadin was a great help. I always get great help from Siteground tech support. I have never had a tech who did not go above and beyond — that’s standard operating procedure for them. Love it!
I am so relieved at how easy it was to transfer my hosting to SiteGround! I was able to do it in less than 5 minutes thru a chat screen. Incredible! So excited too to be saving so much money! Thank you!
SiteGround makes me smile everyday with their service. This is why I transfer most of my domains from another host to SiteGround. When someone asks me which host is the best of the best to choose for their new domain, my answer will be always “SiteGround” with a big smile. You are really great and also want to thank you for today’s assistance, Mr. Tihomir .T.
Thanks, will do as instructed!
I switched to SiteGround from another host and have been extremely happy with my decision so far.
Support Agent Vladislav was very informative, which helped me in making my decision about registering for hosting services with Siteground.
Very good support team, always happy to help. Good hosting, advanced features and good management interface. I use them for several high traffic sites. Recommended
Support that actually cares to make a difference. I’ve worked with them 3 times so far through direct chat and tickets, and have always had very helpful representatives.
As always, SiteGround support is just awesome.
I’ve tried many many hosting providers for the past 18 years, so far SiteGround had the best shared hosting site I’ve tried, especially for WordPress. Great performance and support.
I was fed up with the dismal service I received from Hostgator. The support agent at SiteGround was extremely helpful and answered all my questions before signing up. He actually waited and walked me through the sign up process since it was a little bit complicated in my case (I have several websites, different SSL scenarios, etc). Very pleased!
I have hosted sites on a number of different providers over the last 10 years and Siteground is today the best of them all by a long shot. I am currently in the process of all of my sites over to Siteground, primarily for performance reasons (when your sites make money speed is important).
Outside of performance though Siteground stands out from a support perspective. I have never worked with a more knowledgeable support staff. I use the chat support almost exclusively and the guys on the chat desk have always been able to address my issues, almost immediately. Just truly world class service.
BEST CUSTOMER SUPPORT I’ve experienced in 15 years. My readers are in South Africa yet their Milan data centre offers me better speed and their Bulgarian support staff better service. After years of frustration, I’m finally happy.
I handle my church’s website and I had trouble tranferring hosts when the costs at the other site became too high for our small church. I had problems uploading the website but the service staff were able to handle all my questions and corrected all my mistakes. Now I can finally tell my pastor that the problems were fixed and that he made a great choice for a new host. This was the easiest and quickest solutions I have experienced since taking on the website 3 years ago.
Quick, informative and helpful – what more can I ask for?
I inherited the position of webmaster for a non-profit company. I migrated our website to Siteground from our previous host a few weeks ago. With the migration, our site apparently had a dedicated SSL certificate that suddenly expired four days ago, without any warning to me. (I had to find out from a co-worker that our site wasn’t loading.) Our site was “blocked” by web browsers because it appeared “unsafe.” I reached out to SG Support, explaining our situation. Literally, in less than four minutes (from the time I was put in the support queue to the time our problem was resolved), support came back to me saying “I have meanwhile issued another certificate for you.” I went to our website to confirm it’s up and running. Sure enough, he got it back up. Of all of the customer support I deal with on a daily basis, these guys are good and quick with their responses to web host situations.
I have been with Site Ground for almost 5 years ( just re upped for 3 more) and I will be with them as long as they maintain the best service and help chats of any hosting company out there. They are the best….Before them I was with Go Daddy and Blue host. Go Daddy help went from bad to terrible 8 years ago I left and never looked back, Blue Host was OK, But Site Ground over exceeds my expectations every time I need help. They are awesome.
Amazing customer support by Dobromir. He was really helpful
I was unable to edit my website. Pavel was very knowledgeable and was able to resolve the issue in no time. His assistance is much appreciated.
Very helpful, fast. Cheers
Very quick response and service.
Site was down (my fault, messing aroud with settings) , went to live chat, back up in 5 mins, can’t get any better than that.
I’m in Australia and opened “chat” for a sales enquiry. Ivan responded and answered my concerns in mere seconds. This professionalism will take me from being an enquirer to a customer. Well done!
Why isn’t there a sixth star for Gabriela K. at SiteGround?
Best host yet. Very fast response times.
Angelica gave us an amazing assistance with CPU usage problem we faced for weeks! Siteground should be proud to have employees like her!!! Sitegrond is the best hosting company due to people like her!!! thank you!!!
Very pleased with SiteGround Hosting, especially the free SSL Certificates. Amazing value compared with my old hosting service.
I have never EVER, with any company, had better service then i get with siteground. Whatever the problem, they will friendly fix it for you within minutes. They may not be cheapest, but they don’t have to be, they are the best!
Helpful as ever.
Spend time on looking into your ticket and if the issue cannot be resolved there and then, they will open a ticket and get back to you with a fix.
Very happy with Siteground. In the rare cases where I need to contact Support it always makes me happy because their support people are so nice and extremely helpful.
On features: free SSL, very easy backups and copies of your site, servers are fast.
Had a great experience today with support. They were extremely helpful and answered everything I needed. It’s much appreciated, especially when I am a newbie and this is totally outside of my comfort zone!
I have recently had some issues with my domains and Site Ground have fixed all of them for me with a very good and speedy service, I highly recommend them, thanks guys.
I have been so happy with the customer support that I am taking time to write about it and I never do that! Anyway, no matter how dumb my question may be it’s service with a smile. My last host was very condescending when I was having trouble grasping how to fix an issue!
Fast respond and settle all my problem within 10mins
I decided to take my site back and manage it myself after paying someone an exorbitant monthly fee for 3 months. When they stopped getting their money my site disappeared and I couldn’t access my admin panel anymore. A 20 minute chat with support fixed the problem and our business site will be back up for me to re-design in a few hours. THANK YOU!
Great service. Very good response time. Willingness to go extra step in order to satisfy a customer. Thank you much.
Wonderful mood, sane advice. What else do you need for a good business? Excellent! Thanks.
The years go by. Is growing as hosting SiteGround, so and my. We’ve been together. God grant them the same.
Bohidar P. was the person that saved my rattled nerves.
So sure and competent in his work. Thank you SiteGround for employing such a person.
Siteground support is simply outstanding, even obscure requests for assistance they take in their stride, they are such a ‘can do’ team, brilliant!
Hi, this message of commendation goes for Emanuil K. and Luka D and Tasos, the other 2 representatives who helped me.
We were challenged and troubled when our web guy left us with no endorsement at all. We cannot access our account and have how idea on how to go about it.
The 3 representatives gave their best to assist me in navigating through my concern. Luka D and Tasos specifically helped me gain access to our account so we can manage and update our website. Emanuil K. helped me update PWs and security details before endorsing to our new web guy.
We really appreciate your services. It may not be as smooth and easy but we are definitely looking forward to building our business with you. Hopefully, this efficient and effective assistance stays, and continue to improve and develop as we go along. Cheers to you all!
Excellent customer service, have had to contact Site Ground multiple times for issues, sometimes not related to Site Ground, and they’e walked me through the process of web hosting, DNS, all that stuff
I am so happy I transferred my domain to Siteground. They always provide me with quality customer service. They are very patient with me and they always go far and beyond what is expected of them.
I appreciate SiteGround’s chat room service. When I have needed help, each technician has been knowledgeable, quick and courteous. I am glad to have domains hosted and registered with SiteGround assist. Thank you! You are the best!
I seldom leave responses to service here or elsewhere. This weekends care by Nikolay, Marin, and others has been the catalysis to remind that your superb service is what has kept me here for many years and causes me to recommend SiteGround to others.
Without going too much into specifics, you are all consistent in your speed of response, spot on fixes, pleasant nature, and an amazing sense of humor on occasion. If the later were more often, I’d be making excuses to get on chat.
Of course, credit also should go to whoever has trained and whoever manages you. Well done all.
Customer service is helpful, BUT I cannot recommend SiteGround (SG) because even though my site does not get a lot of traffic (wish it got a whole lot more!), today is the 2nd time I’ve been hit with a “This site is currently unavailable” due to what they call “CPU Abuse – Over Limit”.
Their email says “Dear [my name], We would like to inform you that your account [removed].com has reached 80% of the allowed daily usage of 20000 CPU seconds per account. Please note that once you hit 100% of the allowed daily CPU seconds, your web service will be limited for the calendar day. The web service limit means you may have problems accessing your website.”
TWO MINUTES LATER, they sent this email: “We would like to inform you that your account [removed].com exceeded the allowed daily CPU seconds and your web service has been limited for the calendar day. The limit will be removed automatically at 00:10 a.m. CDT tomorrow and service will be fully restored.”
And when they say the site is “limited”, what they mean is… it’s OFFLINE.
What if they sent you that email just after you closed down your email for the day? You’d be offline all night.
SUMMARY: great customer service & tech response when you contact them, but they’ve got this policy WRONG. Look elsewhere for your hosting. Unless they change this policy.
Thank you for sharing your feedback. We were pleased that you are satisfied with our customer service and were sorry to hear you wouldn’t recommend us due to the suspension of your website for high resources usage. We were not able to find your account to check the case in more details, but we wanted to add some clarifications on our fair usage policy.
Please note that on shared hosting plans resources of the server are shared among multiple users, that is why it is important for us to monitor the individual usage in each account. Only in this way we can ensure that all customers can take advantage of a fair amount of the server resources and we can prevent an abuse that can negatively affect the websites of the other users. Every customer has access to a control panel from where to monitor their account stats, processes and executions so that the customer can troubleshoot any problems in a timely manner.
There are specific CPU and process executions allocated for each plan on a daily and monthly basis, and we list them in the server section of the shared hosting plans full features list. Even when a website has low traffic, like in your case, if the back-end operation and functionalities of the site are not well optimized they can consume an excessive amount of resources by generating too many requests toward the server. Via the HelpDesk system, you can request our techs to analyze the account and help you identify the processes taking the most resources. They can suggest ways to mitigate them and keep your account usage within the allocated amount.
Regarding the email notifications, we would like to explain that our monitoring system is automatic and sends the messages when you reach the respective usage thresholds of the account. Our team is available 24/7 and you can reach us to request a temporary lift on the limit so you can work on the problem and resolve the issue.
Just 2 points before leaving this.
1, Since moving my site to a different host, I’ve had none of the hassles described in my original post.
2, I was aware of and contacted your tech services, followed their advice and still got into this pickle.
WOW is all I can say – siteground customer service is the best by far. I would recommend siteground without hesitation 10 out of 10
SiteGround service was fast, friendly, and super helpful. They responded directly to the problem with my interests first. A+
I love Siteground. Gorgi, is fantastic! Patient, thorough, and easy to understand. The best part about siteground support is that great support is the norm, not the exception. Thank you to the entire siteground support team. You guys rock!
Happy customer since 2015.
Zdravko was fabulous. I had 2 questions and he explained each one in detail. His answer was articulate and helped me inform my client of the solution to his problem. I just think Siteground is the best hosting company I’ve used in my 22 years in this business. Thank Zdravko
“Big mistake” if you don’t use Siteground! Thanks to Stivan!
5 minutes issue resolved
Best support ever..i love Siteground….
Doroteya H. has been absolutely the best one in Siteground. She solved a very difficult issue, with rare patience and professionality. I’d really like to continue to have her as support agent.
Excellent support service each time I contact them. No waiting and resolved within minutes. The staff are knowledgeable and helpful. The reason I moved from Hostgator was poor and arrogant support staff. Siteground provide excellent hosting packages and support to back this up.
A remarkable company, that seems to have a high proportion of remarkable, helpful support staff. Much appreciated help – on a Saturday afternoon (thank you Antonia).
Highly recommended. Without doubt, value for money.
Really helpful online chat before I even bought a hosting. Very friendly and knowledgeable. Gave me a very positive image of this company. Assembling my content over the next few days for now but I know I will not be looking for another hosting company.
I’ve been with SiteGround a couple of months. If I were to rate the service I have received over the years from my various hosting services – I thought it was pretty good – certainly not great and often inconsistent – what I noticed was that there was a pretty wide spectrum of competency in individual tech supporters. SiteGround’s service is at least 10 times better than all of that. Every time.
Excellent support provided by Antonia! She took all the time needed and fixed the issue. Thank you!
I have been hosted by SiteGround for a few years now. I’ve had very few issues … almost 100% uptime and just a few glitches getting into the back end of my WP site after an update. Every time that’s happened, a quick chat with SiteGround support gets everything working again. And I mean quick! I don’t think I’ve ever had to wait more than a few minutes; tech support takes care of it and are unfailingly professional and courteous. I highly recommend SiteGround to anyone looking for hosting!
Support when I had a rare technical issue that I couldn’t resolve myself was excellent. Highly recommended indeed!
As usual, Siteground support is immediate and super-helpful.
Kind, professional and fast!
Denitsa D. provided such great service today! I always find I get great service from Siteground. I recommend them all the time to people who ask who to host with.
After building two websites for myself, I had two businesses approach me to build sites for them. I contacted SiteGround support to help me sort out the type of account I needed (Reseller) and an assortment of costs and what-ifs I wanted to understand. Their rep was very knowledgeable, clear, and patient with my novice-ness. I feel comfortable moving forward with SiteGround for the future.
Your support team is the best! Stivan — like all of your reps — was able to answer my questions quickly, efficiently and politely… I might add. Keep up the good work!
I was about to make the biggest mistake by choosing another hosting provider. Siteground has an amazing customer service! Ivan H. was so nice and patient – I am by no means tech savvy and he guided me step by step on how to transfer my website and 45 email addresses to siteground.com
Best experience ever! would definitely recommend and I will transfer another website I own ASAP!
Had a fabulous chat with Paolo, who is not only very knowledgable but also made our chat fun. Looking forward to signing up, as I got great comfort in the service in the way he could re-assure me how the migration and support will work.
More than one time I ran in trouble. But at anytime the siteground serviceteam had assisted with an outstanding performance. Frankly, according my experience there is no IT-Company in the world which can beat siteground. Gorgeous!
Svetoslav G. was extremely helpful, patient, and informative. He set up my new plan with really no effort on my part. All my questions were answered. Excellent customer service!
Un servicio perfecto hasta el momento y Anastas un genio y con una paciencia infinita, muchas gracias por todo a Siteground Team !!
Excellent Customer Support! Easy to work with. Thanks. Highly Recommendable.
The best support team there is out there period! Helpful and very patient!
Hi there I had some questions about how to migrate my web site to site ground and Provast was AMAZING, he did more than I expect, I m really moving for ever with you guys you are available all time 24 hrs WOW. I really love you guys Site Ground. Never go back to no one else.
Quick response. My issue was understood and addressed quickly. very helpful and polite.
Wow – I was totally freaked out when I went to my site and all my main pages were completely black – no content, no images, nothing. Patel disabled all my plugins so everything ‘came back’ and I was able to identify which one was causing the problem. Thought I had lost all the content I spent forever creating. Whew! Siteground’s tech support is the BEST! So glad I host with them 🙂
Excellent support. Quickly solving problem. Much better than the other hosting companies that I have ever worked with. Definitely 5 *
Excellent customer support – fast and competent. Chat is the preferred option which suits me. Thank you team Siteground!
I’ve just started using Site Ground for hosting our new Website and they are brilliant. The help I have had from online chat and phone calls has been first class. I have just transferred my domain name away from BT to Site Ground. It took about an hour despite being told it would take 3-5 days possibly even 7 days. I had the Site Ground ISP tag ready to give BT and I had already set the MX records, CNAME and SPF/TXT record to be the same as they were on the BT domain manager portal. So when the transfer happened there was no loss of service for our emails or website. I am in the fortunate position of having all the domain info to hand. To anyone attempting to switch to Site Ground or any other privider I say “Get all this information first”. If you are unsure about anything contact the Site Ground people by chat or phone they are very very helpful.
the support is amazing
Have been with them for almost a year, and will be renewing soon.
My site loads in less than a second, and most importantly, all questions, issues, are handled fast! I LOVE their support team! 24/7 via chat, or by phone!
It seems that fast phone support is rare with web hosts. It’s so nice to speak with a real person. : ) In cases, I prefer the chat, but either way, Siteground techs rock!
I’ve just had an excellent customer service experience. I hardly had to wait at all, the young man fixed the problem in next to no time, and my blog is back in action. Great stuff!
Freaking Awesome! I spent hours trying to figure out the problem I had with redirecting me emails and within 5 mins of contacting support the problem was fixed! Thank you Siteground. Fab service!
I love Siteground support. My previous host, I could only contact by phone and with a lengthy wait and I never exactly knew when I should contact them. I’ve contacted your support several times now for help and gotten prompt, courteous and knowledgeable support every time.
Saved me a bunch of time and worry. Antonio was great! Pay this man well Siteground
Highly recommend Siteground. Quite simply the best hosting provider I have ever come across. We used to use another company, but sadly they were taken over by EIG and service levels dropped dramatically and support was awful. Siteground’s support is second to none and long may it continue to be so. We love the hosting options and scalability, plus having one admin area to access all sites, regardless of the hosting packages they are on. My only request would be for more control over which users within our company have access to which website and email accounts.
Siteground is the best hosting company hands down because of (1) reliability and uptime and (2) customer service. Nothing more needs to be said A+++
I wanted to give a shout out to Bozhidar.P he was awesome. Helped to set up my subdomain showed me where to register my new domain. Then set up everything included the wordpress installation.
Excellent customer service. I’ve been with SiteGround for 2 years now and I wouldn’t go anywhere else. Customer service is super quick
I had straightforward questions, probably mundane for Pavlin I, but he was pleasant, efficient and helpful throughout
I’ve been really impressed with my experience of SiteGround over the last couple of years. The uptime is 100% and whenever I’ve needed support it’s prompt, thorough and helpful. They’re patient too in talking to someone who isn’t a technical expert.
I’ve been with Siteground just about a year and I am crap at all the techie stuff. I have had great help and asistance with the four domains I have there. Three of my sites are WP and I have gotten lost quite a bit. Their tutorials are great but every time I have messed up – their chat guys have been wonderful. If you want they just offer to do it for you every time. It’s efficiant, hosting is well priced and I’m simply can’t recommend then too highly. Dobrin today was great. Thanks Siteground. After research, I came tto you because you had the best customer care reports and reviews – it was all true…
I had an issue with one of our site’s SSL Certificate and you ‘all handled it quickly and professionally … two qualities I value highly as a SiteGround customer.
Incredible support, like no other.
So incredible that I am taking the time to review them, they truly deserve it.
The customer support has been spot on with Sitegrounds! Considering the complete lack of support i got at my previous host, i’m EXTREMELY glad i’ve switched services.
Fantastic customer service this evening!
I am another satisfied customer in what seems like a never ending line. Every time I have an issue, it is answered. SiteGround is the best host I have worked with.
I had a problem with an expired ssl certificate. Excellent service from Tsacho. I had it resolved in under 10 minutes.
Dont loose Toni A. She is the star. Give her a good hike in next appraisal.
Petar was patient and addressed my concerns thoroughly. Siteground support is easy to reach with chat. I don’t have to sit on the phone. Thanks again!
Ervin deserves another star. He helped me with my query in a timely manner and even went the extra mile with an issue that I didn’t even initially complain about. Well Done 🙂 Thank you 🙂
Truly awesome service! When you contact them for help it’s liking having your own virtual assistant working for you; no joke.
Undoubtedly SiteGround is the best hosting provider I have used so far.
It’s seems little under rated, but their service and support is top-notch.
Sites never went down, great up-time and clean and perfect user area and cPanel.
As a new started with domains and hosting i received excellent assistance from Martin, who was a great help to guide me through
I have never in my life experienced customer support like that which is available with SiteGround. Aside from perhaps early Mac days (ahhh, remember early Mac support?:) Anyway, I’ve used the tickets and the chat feature many, many times and each encounter was consistently the best. Fast response, my issue being worked through and problem solved as quickly as possible without making me feel rushed. And I cannot say enough about what to me is the most important aspect of their service, the rep ALWAYS makes me feel reassured and like my problem is “no sweat, consider it handled”. That is worth its weight in gold to a nervous website owner. 200 gold stars, 10 thumbs up, I will recommend SiteGround to anyone who appreciates a real person taking care of their website baby!
Excelente servicio de Lukas, respondió a todas mis preguntas y soluciono mis requerimientos de forma rápida!
Ottimo servizio clienti. Supper!
Very happy with the support system of SiteGround. I immediately got response and my problem fixed. As a newbie, they really help me a lot.
The customer support is amazing. I had to transfer 3 sites from a server company that I could no longer access my files. Siteground techs made the move for me and answered all of my questions in a very timely manner.
In 2 words: Great support!!
I have been with SiteGround for several months now, and what a fantastic change it has been after leaving GoDaddy. I continually had time-out issues trying to do updates, and GoDaddy almost always blamed the issue on the plugin developer. At the urging of one developer who had gone through this before, I moved the site to SiteGround, and the difference was stunning. No more timeouts, everything is snappy, the PHP version is actually current, and it runs faster than ever. I have used support chat a few times and each experience has been excellent. I highly recommend SiteGround to anyone.
This technical support is great. You can either call by phone or chat, and… voilá you are in business. They are patient and competent. And the solve the problems you may have. I have no words…
The support at SiteGround is beyond top notch – more companies need to look at this support team and take notes. I work in the IT industry as well as a Solutions Architect and these guys understand the power of great support. This to me is one of the many reasons they are a great hosting company in today’s world!
Siteground has been a dream to work with:
1. Full CPanel & config options for managing your domain & site
2. Let’sEncrypt integration
3. Fantastic support!
I highly recommend them!
Only just joined and so far this is a different siteground from many years ago (my first IP) so far I’d rate it first class, response time in chat is brilliant and extremely helpful. Just one thing to bear in mind, there are different prices in many areas so make sure you check the area you are operating in to avoid any confusion and not just type into the wrong URL to siteground. ( I chose the UK area as it is in English but am resident in Spain and do not speak Spanish, the price difference is very different) Having said that so far the quick response and politeness and patience is 10/10
OUTSTANDING customer service–couldn’t be happier.
Excellent support from SiteGrounds live chat. My ‘Go to Admin Panel’ button was taking me to a 404 page cannot be displayed page. Gabriel C identified the plugin that was causing the problem & reinstated the link! Couldn’t ask for more, quick, easy & a pleasure to deal with.
Diana K has helped me solving staging problem. She is very helpful. Diana, if you read this, I would like to say, thank you very much for your support 😀
Former hostgator customer speaking: The support at Siteground is the best I have ever experienced. Switching over to SSL caused a bit of trouble for my site, but support patiently sorted out the issues I was having and now I can breathe easier. I’m extremely grateful for Siteground and their support team!
Contacted “Pavel S” for chat, he is energetic and excellent young man to work with. I have contacted chat for my issues multiple times and he was assigned almost always. He works like a magician, least I can say. There is not a single problem he can not fix within minutes or tell me how to do it, if problems is on my side. Really happy to have an angle like him on this site.
Marin G. and Donetian Petkov are both SiteGround CHAMPS – I received excellent assistance, billing and website combined. If anyone has issues with domain transfers and clearing up billing they are the ones who handled it beautifully. I am relieved I could obtain a three-year SiteGround renewal. Thank You !
Pavel (Support) was extremely helpful this evening. I have always been able to get support from SG within one minute – usually 30 seconds. It’s a well run company and the people are helpful, friendly and highly knowledgeable.
Response rate great and problem fixed within minutes. So much better that past experiences with other hosting services
Always the best service ever. Thanks SiteGround team!
I am amazed at the support we get from siteground, nothing is too difficult and everything is done so quickly! Our previous provider took days just for a simple task and everything seemed to be an additional cost. I highly recommend siteground
I have used BigRock, HostGator and Hostinger earlier, but the support which SiteGround provides is the best. My concerns are resolved instantly. I am also happy with the speed of shared hosting which is very fast compared to other providers.
Very fast service and server is great. All my sites load in under 2 seconds
I love it when the support team is able and willing to sort things out themselves. Sometimes, as an user, I have no idea on how to solve certain problems, but support team comes and takes the problem off our hands and help us out. This is one of the main reasons why I love Siteground
Always amazed at sitegrounds support!
Just got off another support chat (that took like 10 seconds to get started) and had my question answered immediately. Why do I only host my sites at Siteground and why do I refer all of my customers, family, and friends to them? It’s because of the support. The support has always been outstanding. Don’t get me wrong, the hosting is fantastic but the support is better than that of any other technology company that I’ve ever experienced. Try getting support from Microsoft or Apple or Google…good luck with that. Siteground is here, accessible, now.
These guys at Siteground are amazing. Outstanding service. Fast customer support. I renewed my subscription for the second time now, since all that I have received from them is way above my expectations.
Coming from another host, I highly recommend SiteGround. I did not fast any issue, and they always update and, in fact, upgrade their services on a regular basis.
Consistently a good and quick response to issues. I feel reassured that my sites hosted with Siteground are in safe hands.
Siteground is awesome. I’ve moved many clients here and have zero regrets. Support is a step above everyone else. Keep up the great work!
Amazing support, the agents are available at chat almost without needing to wait, my issue was solved in a minute and the agent was extremely polite and friendly. Siteground support team rocks!
I contacted SiteGround support on the Labor Day holiday – partly as a secret test of SiteGround as a webhost. I had an issue with a JetPack monitor going off on my blog site with another host, and I couldn’t figure out the best way to fix it. Although it wasn’t SiteGround’s problem, their support staff (Ivyar ?) was responsive, thorough, gave me the right path forward, and was polite even though I disconnected abruptly.
Congratulations SiteGround support — you won my confidence. I’ll be back.
Diana went to the extra mile to help me with not one but two issues I had on my website. Super calm and professional she drove me through the process and I am very thankful and grateful as I didn’t know what to do and I was panicking.
Thank you again Diana!
Excellent hosting, very knowledgeable support. Simply nice to have such a hosting 😉
Garbage company, clickbaits you into buying hosting then changes the price. £4.49 for an upgrade? Oh no wait we’re going to charge you £8 instead.
**HIDDEN FEES DO NOT BUY** VIDEO COMING SOON.
Pay £37 for a starter account, want to upgrade to the second package which in theory you would expect to just pay the difference (£20). But no, you actually have to buy a completely separate package.
Garbage company, hidden fees, incorrect display prices, no smallprint. Garbage. Will write this review everywhere.
We were sorry to hear you feel this way. We aim to be transparent about our pricing and we disclose on our sales pages both our promotional rates and the regular prices. We also have a note to inform users that the rates are valid with a yearly purchase paid in advance and that VAT may also be charged.
Please allow us to explain how the pricing works in case you are currently using our StartUp plan and you would like to upgrade to the next plan – the GrowBig. In the example you provided you have already signed up for our entry plan, so if you want to get the next one you can do so when you go to your client area in the “Add services” section. You select the upgrade button next to the GrowBig plan and our system will charge you the number of months you have left until the expiration of your StartUp account multiplied by 2 pounds. This is the difference in the promotional rate of the StartUp (£2.95/mo.) and the GrowBig plan (£4.95/mo.).
The total amount you will have to pay will also include VAT. Our orders clearly describe all the charges applied.
If you need any further help regarding the rates you can reach team directly via the Support center in your client area they will be happy to answer any questions you may have.
I used to go through Bluehost and they were never helpful. I could never get a straight answer to my questions and they continuously sent me to other departments. With Siteground it has already been a nice change! They are very nice, polite, professional, and answered my questions right away. I would recommend Siteground to everyone versus Bluehost!
Siteground customer care is fantastic. Whenever I have any problem the agents are always very friendly, effiecient and helpful. And everything is explained clearly which is great as I don’t have much tekkie know how. All of my issues have been sorted very quickly. This is so different to customer care I have experienced with other companies!
SiteGround has the best customer service I have experienced anywhere! Nowhere else even comes close. I unfortunately had to cancel my service (just because I wasn’t using it anymore, nothing to do with SiteGround). The person that I spoke to was incredibly helpful and courteous. I didn’t have to sit there while they tried to convince me to stay or switch to a different plan like so many other companies do when you try to cancel service.
I never experienced any problems with SiteGround and their web hosting services. I highly recommend them, and if I need web hosting in the future I’ll definitely come back to SiteGround!
Offer very reliable 24-hour services. They solved so many problems I caused so far. I absolutely couldn’t finish those projects without their help. So thankful.
Really good support, I’m very happy with the support system.
Consistently outstanding customer service. Thankfully I don’t need help often, but when I do (because of my own inexperience and ignorance), tech support immediately gets on the problem and stays with it until it is successfully resolved. Hard to put a price on customer service, but I feel I’m getting my money’s worth from Site Ground.
Your service is out of this world !!!
Had an issue that our Let’s Encrypt had expired and was getting all sorts of error messages, had on line chat and resolved in 4 mins – Fantastic
Stanimira S. was very helpful, and between the two of us we figured out the problem… I used siteground’s wp migration plugin to move a website, and wires got crossed somewhere along the line, images didn’t wind up in right directory and weren’t showing up on the page. When I went in the backend, I realized they had somehow went astray, but was able to re-install a few manually. We then bumped it up to senior tech incase there was a defect in the process that could be corrected. Outcome to be determined…
Excelente servicio y sobretodo SOPORTE 100% disponible … y en Español, que se agradece.
SiteGround has the best customer service
SiteGround has been my hosting company over nearly 5 years, and I was very happy with them. They had a great reputation and service. The last few months though, their service has been going downhill rapidly. They have been a more expensive hosting company and were worth the surplus. Not anymore.
For the second time in 3 months, all my domains got blocked because their server had issues handling the Let’s Encrypt certificates. I’m already anxious for the next certificate renewal moment.
After a support request, when you give a high evaluation, you get invited to enter a review on this site. When you give a low or average rating, you’re not even presented with this site. When you ask the helpdesk assistant for the URL, they have no knowledge of this site and can’t provide it. In certain ways, this is gaming the system.
I cant explain how perfect and it is very outstanding …provo..keet it up.
Hats off to your service.
Thanks to the golden girl Roisin, her’s support was the best. Cold blooded problem solver… 🙂 She makes my day.
Siteground has good customer service, and WordPress sites seem to run faster than on any of the Australian hosting providers.
Their site migration tool is pretty nifty too!
I recommend them!
You will regret by choosing other webhosting other than Siteground.. I can’t believe my problem solve in just under few minutes. This is just crazy….
I’ll stick with Siteground forever!!
I just had help from Petar and he was very patient and clear. Siteground is my host of choice for clients because their support is excellent.
Remember when customer service was a thing? Well actually most of us don’t, but Siteground seems to have rediscovered it. Not only a fast, good value hosting platform but simply outstanding support.
Seriously the best host we have had, awesome customer service and technical support, easy to understand and HIGHLY recommend. We suffered with Godaddy for years thinking they were all the same. .How wrong we were. All our hosting problems are history..
Their tech support is amazing. No matter how long it takes, they’re always very professional and kind and do not give up on the problem. I would highly recommend them.
Always great customer service. Love it!
Servicio de atención al cliente insuperable! Genial!!! Te guían paso a paso para que puedas solventar el problema que tengas. ¡Estupendo!
Setting up sub domains has always been a little tricky, especially with a outside CDN. But it was further complicated after installing WordPress and having a broken admin and dashboard. I tried to fix it on my own, but after several hours of effort I made no head way. I went to the live chat support. I already knew about DNS propagating and all that fun stuff, but having the straightforward guidance definitely helped me to proceed past my issue (which actually ended up being a couple different problems). Now my sub-domain’s WordPress is flawless and ready to go.
Phenomenal help center. They are patient and prompt and don’t leave you hanging, because they provide constant updates on the actions they are taking on their end. Best host provider I have ever had.
I cannot speak highly enough about SiteGround’s service and servers! Whenever there has been an issue – from SSL to WordPress plugins to me missing “duh” tech stuff – the support at SiteGround has been FAST, accurate, and right – every single time.
No hosting company is perfect (the cron jobs that don’t renew the Let’s Encrypt certificates, for example), but in my 25+ years in this business I have never worked with a better host company.
Apart from siteground i have also used hostgator, hostiso, Arvixe, A2hosting etc All i can say that Siteground is The best of all. Yes their price may be slightly higher as compare to other but their service and quality is more higher than the price. i was stuck in card verification process and one of their Customer Care Rep “Kaloyan G” Solved it in minutes. We have nice communication. I love the Siteground services.
Really happy with the support these people provide, they helped me get my WordPress site up and running despite my lack of computer skills.
Brilliant. always ready to give constructive help. thanks for everything.
Vesela S. at SiteGround assisted me with my website today, and did a marvelous job. Very professional, friendly, and highly competent!
I had a problem with three of my sites. The customer service person was so helpful and patient as he worked through each of them and helped me get them back online. SiteGround has always been amazing in their prompt, helpful, support.
Totyu was AWESOME, he went above & beyond to help me. I’m sooo happy I chose sitground hosting!
I’ve been online for over 15 years & this is the best company yet!
Thanks Totyu, you were so very helpful buddy, you saved my day!
Always had excellent service from Siteground. A good org. Left them because getting a little pricey for me, poor Canadian / US$ exchange rate. Rock solid people and my last contact, with Roisin who helped me process the cancellation, was professional and well done. Thanks Siteground.
EXCELLENT customer service!!
I’m just in the beginning stages of starting my web design business and I needed some assistance with my first client’s site. I went into panic mode when WordPress did something wonky right as I was bringing the site live and all my hard work had disappeared.
I called and spoke to Ivan who was very polite and professional and he opened the support ticket for me. Within about 10 minutes, my ticket had been handled by Kuzman and the site was back up with everything the way I had built it. I had one more minor issue and Kuzman replied within another 5 minutes giving me the info I needed.
You guys are great! Thanks!
Siteground is awesome , Thank you guys for your support
Siteground is very professional , Thank you guys for your support
I have used many different web hosts over the years but the uptime and service at SiteGround has made them my go-to hosting. I can do most of the technical aspects but I need to focus on running the business. Their support staff does the heavy lifting for me on mirgrations or other projects at a minimal fee.
What really attracted me to siteground is the free ssl certificate that comes with it’s hosting services, having this made my website secure.
I want to also commend their excellent customer service reps. I had an issue and within minutes it was resolved.
Short wait time and excellent service from customer service. Friendly and helpful. As always!
excelente definitivamente los mejores
Really impressed with their customer service. The chat is an excellent place to get your questions answered by knowledgeable, helpful and pleasant staff. They go above and beyond to tell you how they can help you make the changes you want to implement.
I am a website designer I have been using Siteground for a couple of years now. They have always offered GREAT customer service, something that you always should look for when building websites. You need a reliable service who will fix issues ASAP. Their chat is always on the go, hardly ANY wait time. The past years ive been using them, the longest time ive had to wait is probably 50 seconds before I am connected with them.
The team are always willing to help in any situation. They are also affordable which is another plus!
Top of my list – highly recommend!
I signed up for SiteGround because I have never heard anyone say anything bad about their support.
And in my few dealings with them, they have proven that is the rule and not the exception. Their support team always goes above and beyond for their customers.
Even the one time it looked like I might be unhappy with the results, they moved mountains and made me happy.
Definitely the one and only hosting I will recommend!
The web hosting functions great as our website is 100% up. Whats more, it has the best support team in my experience. Great team who really worked hard to solve our issues 100% of the time. Ever helpful. I will recommend them in a heartbeat.
As usual, wait time for chat support was very short, and Viktor R. was professional, nice and solved my “problem” right away.
Support has always been professional and quick, and they have never made me feel like an “idiot”, even though some of the issues I have needed help with, had obvious solutions once they explained what to do!
Estou muito feliz com a hospedagem da SiteGround. Todas as minhas instalações WordPress tem carregado muito rápido em relação à outras hospedagens. Indico para todos os meus novos clientes. Melhor Custo/Benefício que fiz migrando para SiteGround! Suporte rápido e eficiente! Muito obrigado!
I am very happy with the hosting of SiteGround. All of my WordPress installs have loaded really fast compared to other hosting. I point it out to all my new clients. Best Cost / Benefit I made by migrating to SiteGround! Fast and efficient support! Thank you!
Well, time for my annual review of this company.
I’ll keep it short: The only reason I give them 5 stars for everything is because 6 is not possible.
These guys are the only thing on the internet I trust.
I take care of many websites on many hosting providers. Siteground is the best!
I just went through migrating a phpBB site to SiteGround and the support could not have been better. They handled the actual migration for me, provided advice on how to set things up, pointed out possible glitches needing to be fixed, etc. Very friendly, positive, and knowledgeable.
I cannot say enough good things about SiteGround! I recommend to my clients (I am a freelance business branding & marketing specialist) that they host their sites with SiteGround. When I have assisted each client with migrating their sites to SiteGround or starting fresh with hosting a site with them, their customer service is lightning fast and thorough. Everyone is such a pleasure to work with, and they have gone over and beyond what I think any other hosting tech support would on a number of occasions. They are so thorough. You feel as though you made a friend when you wrap up your support chat. Thank you, SiteGround!
I have had more help and advice from Siteground in two weeks than I had in over three years with my previous hosting company. The agents are always very helpful and instead of saying “Oh you need to do X,Y, & Z they actually fix issues for you, there and then.
I cannot recommend them highly enough.
I had some issues with SSL certs and logging-in to my site, which I recently had moved to SG. I submitted a ticket to support…5 mins later, I received a reply stating all the issues had been resolved and they also supplied a quick step by step tutorial in relation to the issues that I had concerns with.
So all in all SG and their support staff are ultra efficient and I cannot rate or recommend them highly enough.
Well done once again to all in SG
Siteground have always, and i repeat, always helped me. my venture would have never taken off with your help guys. really. every pickle or silly technical issue you not only help but also taught me how to, #empowering
please carry on, you are a world apart from the rest.
truly, thank you
Dobrin responded quickly with the assurance that I needed to proceed. I have had my account with SiteGround for over a year and am adding another domain for my wife’s business. I have always been amazed with the quick and efficient response of SiteGround agents whenever I’ve had occasion to contact support. In ten years, I have had three hosts, and SiteGround is by far the fastest and most helpful. Keep up the great work.
Siteground is seriously the best customer service out there. I have reached out to them a few times – and sometimes about things that don’t directly relate to them. They are ALWAYS happy to help, are kind, speak to the person they are talking to in ways they will understand, share everything they do to walk you through the process.
I cannot say enough good things about Siteground. Seriously. The best.
Absolutely the best.
I have used the support chat facility often and they are always efficient, friendly and helpful – AND solve my problems.
If I could, I would award them 10 stars
There is no better customer service than SiteGround. It is like having your very own IT department working for you 24/7.
Exceptional support from SiteGround. Highly knowledgeable professionals.
Theodor was so nice and patient with me. I am not at all techy, and he helped me so much. It was really nice talking to him. 10/10
They provide the best hosting services; fast, reliable and free SSL certificate even with the base package. Their support service is very helpful, hard to see this on other hosting providers.
They offer huge discount on creating new accounts but their renewal charges are a bit high. But then again, you’ll know why they charge you this much.
Consistently BEST service! I recommend them to ALL my clients!
…………..incredible and unbelievable,
it was the fastest and easiest support I ever had.
Thanks for that
I had an issue where a Legacy File Manager was being shown on my cPanel instead of the regular File Manager. Nikolay, the support executive, was able to solve that in under a minute. Saved me a lot of hassle!
I was at Bluehost and they offered 24/7 live chat support which cost $49/month for this ‘premium service’. Every time I sent a message I received a message that said “If you are getting this message we are either closed, away from the office, or are experiencing technical difficulties. Please open a ticket in your WP-Live tab for assistance.” I later realized they are only open between 08:30 and 17:00 Mountain Standard time, which was no use to me as I am in Japan. When they did answer, they often hadn’t read my question properly which meant it could take 4-5 days just to answer a simple question.
The support at SiteGround by contrast was amazing. Live chat, courteous, quick and they actually listen to what you need. If they keep this level of service up, I will definitely be staying here for the long run.
We came for the price and stay for the service. Customer service is always quick, friendly, and super helpful. Thanks so much!
Ivelin was a very professional and kind Sales Representative. He answered all my questions quickly and effectively, and I am now very excited to see how Site Ground performs against its competitors! Thanks.
Awesome Customer Service 24/7. Always resolving all the issues you may have. SiteGround is Highly recommended, don’t be fooled by other Hosting companies with False promises. To Feel Safe is a must.
I have been hosted by most of the largest hosts and SiteGround’s exellence in service beats the pants off the others. Great platform…Very reliable and stable…I have never had a service breach or outage and their tech support is absolutely excellent. Great company.
Would not even consider using a different host. Excellent uptime, great features, and best of all, the most outstanding support staff of the 3 other hosts I have tried.
I just renewed my annual gogeeks hosting subscription after switching from Bluehost in late 2017. As a long time IT professional but WordPress newbie, Siteground has been a godsend to our small business and a huge improvement over Bluehost. Pricing is competitive, performance is superlative, and Siteground support is consistently world class. I have contacted them via chat 20-30 times and each time has been a great experience. Their staff are knowledgeable, responsive and fun to work with. I use many of their extra services including staging, CloudflarePlus, site scanning, and SSL certificate. All their extra services are fairly priced and easy to deploy. Kudos to SG!
Most fantastic hosting service. customer service are super. i have three host accounts in site ground. god bless you every day siteground! thank you.
Pavlin at SiteGround was super helpful and patient with me as we communicated in writing. He provided excellent service and recommended the perfect product options for my service and website needs.
Thank you, Pavlin.
Great responsive customer service answered all of my questions. I’m impressed
Siteground are awesome, it’s just so great to have a support team on instant chat to help with just about anything. They are friendly and very knowledgeable and have helped with technical issues that are sometimes not really their problem, but they always help anyway. Highly recommended!
Excelente soporte. Excelentes profesionales. Excelente trato. Excelente gente.
Excellent tech support guys. Resolving the issues by proactively asking questions out of the way. They are gem
Very professional and fast service! Been working with Siteground for years.
Amazing and fast customer service! The agent answered all of questions in a timely and detailed manner.
Rumen T. from SiteGround answered all my questions on transferring from a different hosting platform to SiteGround. He asked the right questions and even provided me with a solution. He’s not pushy, unlike other sales person. He makes sure that you understand the situation and the alternatives. Definitely good!
Excellent customer service as usual! Thank you!
Everything was handled courteously and efficiently!
The best support I’ve ever had with hosting. I currently have three hosting companies I work with and Siteground far exceeds the others. The techs take the time to read your notes, are polite and helpful and stick with you until the sort out the problem.
One of my many websites hosted by SiteGround went Non-Display! Yikes. Tech Support found problem with two Active Plug Ins, disabled them and site up and running as before. Beautiful. Fast. Well Done. Very happy with SiteGround Tech Support! RT from Atlanta
Great support by Martin. He spend 1 hour with me on chat and mentioned my every query properly. After discuss with him , I buy GrowBig plan. Thanks Martin.
SiteGround hosting has been amazing! I don’t have exact stats, but definitely faster than Bluehost. They physically moved my site to a faster server when I upgraded plans. The customer support is amazing, and they have incredible tools including caching, SSL, Cloudflare integration, etc. They also moved my entire site to SiteGround without having to lift a finger, and zero site downtime. The only negative I would say is that the site is organized in a somewhat technical way. For example, with Bluehost I could just uncheck a box to disable a plugin causing problems. With Siteground you need to go into the file structure and modify the plugin file. You have full access to the CPanel. Great learning experience though, and they are always there to help. Staff is very patient and knowledgeable. They saved me when my site crashed several times, and helped regarding staging, space utilization, and several other technical questions.
SiteGround Support is the best! They’re very fast, courteous, patient, highly knowledgable & skilled and very attentive. And their response speed is the most impressive of all. Because I work independently and have have a fairly big workload, I am so thankful they respect my time. Hands down the best hosting company in the world.
Siteground support was very helpful today when seeking help about one of the websites I manage. I recommend them to clients and colleagues without hesitation after the last 5 years. Their response time when calling on the phone has been great! The assistance via phone, chat, or support ticket continues to give me great confidence in their commitment to provide stellar customer service! Siteground rocks IMO!!!
I recently started using Siteground. WP installation easy, some tech support reqreuied but it was first class and withing minutes my problems were sorted.
First site draft shown to client, meanwhile I’m on with the next project to draft up. SG texh support once again totally excellent, sorted me out and described how I can add future sites. Having this team on the end of a chat 24×7 is a huge benefit.
Siteground is the best when it comes to fast speedy customer service. Their chat service is unmatched! i had run into problems on several occasions and they problem solve within minutes! Stellar!!
Anton was extremely helpful.
Walked me through where to paste some html code in Weebly Site Builder in a bid to improve my site#s visibility in search engine results.
I need to wait a couple of days now to see results.
Many thanks Anton!
Siteground is a reliable and pretty fast hosting service. Support is great… once you get to it. They’ve made it a lot harder to get to chat support vs 2 years ago when I joined up. I get it, they want to present options to the user to see if they can solve the problems themselves first. Today once I was able to reach chat and asked them how to cancel my account (life happens having to save money for personal hosting), they gave me 0 grief and walked me through the process and issued me a refund (since I was within 3 days of my renewal).
I’m not thrilled with their hook and sinker billing tactics though. First year is super discounted, but year 2 and 3 the prices go up significantly. If you’re not using this for your business or income generating site… it can be a costly hobby.
They are fast. They have one of the best control panels I’ve ever used. Make SSL certificates a breeze. I would definitely use SG again once I re-launch my business.
I have had a stressful few hours but I must say SiteGround Support staff and lastly Daniel were absolutely brilliant. Very calm and relaxed and at the same time super fast and effective with there service. This is a real game changer and compared to my previous hosting service SiteGround is in a league of its own with WordPress speed and customer support. I can’t praise these people enough. It’s very hard to find committed customer care these days due to staff restraints. Please keep up the good work.
Svetoslav was very helpful , proffessional , polite and most of all informing. i came up with countless questions and Svetoslav came back with advice best suited for my situation.
thankyou for your good work and effort placed into my session for advice