Providing great customer service is a necessity for any business to succeed. But as your business grows, it becomes more difficult to manage customer conversations across different platforms, answer their questions quickly, and keep track of important customer details. This is where Help Scout comes in.
Help Scout is a cloud-based suite of customer service tools that make it quick, easy, and efficient to provide excellent customer service, increase loyalty, and boost your company’s reputation.
We’ve teamed up with Help Scout to offer all Design Bombs readers a $50 credit when they sign up. Head over to Help Scout to get your discount and find out more, or keep reading for our overview on why Help Scout is worth signing up for.
What is Help Scout?
Help Scout is a customer service platform that helps businesses manage conversations with customers across different channels, including email, phone, and chat.
The shared inbox brings all your team’s emails into a single place so that any team member can jump in and help answer customer questions. Conversations can be tagged for easy organization and search, and you can also send team members private notes about a customer conversation.
It consolidates all of your customer interactions into one place so you can quickly and easily resolve issues, track important details about each customer, and measure your team’s performance over time.
To reduce time spent answering common customer questions, Help Scout has a robust Knowledge Base feature. You can create articles and FAQs to address common customer issues, and team members can quickly search the Knowledge Base while they’re working on a customer issue.
There’s a built-in live chat feature you can add to your website, and all chat conversations are automatically added to the shared inbox. This makes it easy to see the full history of a customer’s interactions with your company.
Help Scout also comes with powerful workflow automations to help you streamline your customer service process. For example, you can set up automated messages to welcome new customers or follow up with customers who haven’t replied to your initial support message.
The robust real-time reporting feature gives you visibility into how your team is performing and where there are opportunities for improvement. You can see the total number of conversations, view conversations by channel, and identify trending customer issues.
Help Scout integrates with a long list of popular business tools, including Salesforce, Slack, HubSpot, and Mailchimp. This makes it easy to connect Help Scout to the rest of your business ecosystem.
Help Scout Features
Help Scout has a long list of features designed to help businesses provide excellent customer service. Here are some of the key features:
- Shared inbox for managing customer conversations across different channels and team collaborations
- Saved replies to speed up workflow
- Assign messages to individuals or team
- Private messaging system
- Advanced search with tags, filters, and custom views
- Workflow automation to be more productive and eliminate repetitive tasks
- Customer satisfaction ratings
- Knowledge Base for storing articles and FAQs
- Live chat with direct access to Knowledge Base
- Instant messaging tool to proactively contact customers and promote deals
- Robust CRM to provide personalized support
- Real-time reporting to track team performance and customer satisfaction
- Dozens of integrations with popular business tools.
Help Scout Pricing
Help Scout plans start from just $20 per user, per month. Remember, you can get a $50 credit when you sign up via our link.
- $20 per user, per month
- 2 Mailboxes
- 1 Docs site
- Up to 25 users
- Live chat
- In-app messaging
- All standard reports, automations, customer profiles, and integrations
- All features included in Standard
- $40 per user, per month
- 5 Mailboxes
- 2 Docs sites
- No maximum user count
- 25 light users (give colleagues outside the customer service team access to Help Scout)
- Custom fields
- All features included in Plus
- 25 Mailboxes
- 10 Docs sites
- 50 light users
- Enterprise-level security and HIPAA compliance
- API rate limit increase
- Dedicated account manager and concierge onboarding service
In-app messaging pricing
All plans get up to 2,000 unique viewers for targeted messaging included in the normal plan rate. additional views are priced on a sliding scale, starting from $20 a month for up to 4,000 unique viewers
How to use the Help Scout Coupon
Want to make sure you get your $50 credit? Follow the directions below to ensure our Help Scout coupon is credited to your account.
1. Click our link to go to Help Scout
It’s important that you use our link to get your $50 credit. If you use another link or type the address into your browser, your coupon won’t be credited.
2. Click on the “Free Trial” button in the top right corner.
Fill out your details to get a free one-week trial of Help Scout. You don’t need to enter payment information at this stage, so you can try out all the features before you commit to signing up for a plan.
When your free trial is finished and it’s time to upgrade to a paid account, Help Scout will send you an email. Your $50 credit should be automatically applied to your account.
Help Scout Coupon FAQ
What is Help Scout used for?
Help Scout is a customer service software that businesses use to manage customer conversations across different channels and provide support via email and live chat.
Is Help Scout free?
Help Scout doesn’t have any free plans, but you can try it out for a week before you have to pay anything. You can also get $50 off any plan by using our link.
Is Help Scout cloud-based?
Yes, Help Scout is a cloud-based software. This means you can access it from anywhere, and you don’t have to worry about installing or maintaining any software.
How much does Help Scout cost?
Help Scout plans start from $20 per user, per month. You can also get $50 off your first month by using our link.